Anand T J
Bangalore
Summary
Dynamic Technical Lead with TEKsystems Global Services, adept at implementing precise device configurations and achieving 95% compliance with client specifications. Proficient in Ansible and skilled in team collaboration, I excel in adapting to new technologies while enhancing network performance and client satisfaction through effective problem-solving techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Lead (Network Support)
TEKsystems Global Services Pvt Ltd
Bangalore
04.2021 - Current
- Executed device configurations to meet client specifications and requirements.
- Performing Technical review for various kinds of Change requests (CR) associated to T-Mobile project.
- Implementing the configuration changes on devices as per user requirements through Ansible tower.
- Deployed pre-production devices, validating configurations against design team standards.
- Configured AAA (TACACS) on devices, integrating with ISE and NSO tools.
- Assessed device snapshots using OTNA tool to ensure compliance with all security standards.
- Trained new staff on network support processes, promoting adherence to best practices.
- Device upgrading process as per the software standards gold code requirements.
- Improved client satisfaction by achieving {95%} compliance with specifications through precise device configurations.
- Technical lead at TEKsystems Global Services Pvt Ltd, specializing in adapting to new technologies and environments. Strong interpersonal, verbal, and written communication skills enhance team collaboration and project success.
Staff Associate (Network Support)
AT&T Communication Services India Pvt Ltd
Bangalore
06.2015 - 04.2021
- Monitor and troubleshoot GAP-Factory Stores network across the USA, Canada, and Mexico.
- Configured and resolved issues with Cisco-Viptela routers and Meraki switches.
- Engaged onsite technicians promptly to address escalated network issues within SLA.
- Escalated technical challenges to upstream providers.
- Troubleshot AVPN T1 circuits, including WIC card replacements and ISDN/DSL circuits.
- Utilized SolarWinds for proactive monitoring of depot and factory networks.
- Generated weekly incident reports using Summit ticketing tool to track network performance.
- Analyzed live scheduled VC data through SolarWinds, providing utilization insights to customers.
Service Desk Associate (NOC)
Dimension Data- (Data craft Asia Pacific)
Bangalore
05.2012 - 04.2015
- Responding to Client Calls, Emails and Web Tickets of end users, Logging Tickets (Incident / Service Request).
- Assign tickets to the appropriate support group, Follow-up; update ticket for every call to ensure timely closure.
- Streamlined service desk processes for improved efficiency and faster resolution times.
- Engaged in user support interactions via telephone, chat, and email platforms.
- Delivered prompt service to prioritize customer needs.
Education
B. E - Computer Science and Engineering
Global Academy of Technology
BangaloreIntermediate (2nd PUC) - PCMB
K.L.E PU College
BangaloreS.S.L.C - General
Sri Aurobindo Vidya Mandir
BangaloreSkills
- Routing protocols (OSPF, BGP)
- Switching protocols (STP, RSTP, VTP)
- SD-WAN technology (Viptela)
- Firewall management (Palo Alto, Check Point)
- HSRP and VRRP
- ServiceNow ticketing tool
- Nexus series switches
- Python and Ansible knowledge
- Wireless technology (WLC, Meraki, Aruba)
- Cisco Catalyst switches (2960, 3750, 9K)
- Cisco ACI and NAC solutions
- HPE ClearPass expertise
- Meraki switches (MS220-48LP, MS220-8P)
- Decision-making skills
- Team coordination and collaboration
- Problem-solving techniques
Certification
- CCNA
- CCNP (Routing)
- CCNP (Security)
Languages
- Kannada
- English
- Hindi
Timeline
Technical Lead (Network Support)
TEKsystems Global Services Pvt Ltd
04.2021 - Current
Staff Associate (Network Support)
AT&T Communication Services India Pvt Ltd
06.2015 - 04.2021
Service Desk Associate (NOC)
Dimension Data- (Data craft Asia Pacific)
05.2012 - 04.2015
B. E - Computer Science and Engineering
Global Academy of Technology
Intermediate (2nd PUC) - PCMB
K.L.E PU College
S.S.L.C - General
Sri Aurobindo Vidya Mandir