Anannya Das
Bengaluru
Summary
Customer Service expert with 7.5 years of international experience in voice and back office operations. Proven ability to drive results. Skilled in customer service, Committed to delivering exceptional customer experiences.
Looking forward to settle a secure role in a dynamic setting that values my experience and skills, empowering me to deliver substantial contributions.
Overview
8
8
years of professional experience
Work History
Senior Business Process Associate
BT E serve India LMT
Kolkata
12.2020 - 04.2024
- Managed and executed the order journey for BT, EE and PlusNet customers ensuring timely and accurate delivery of services.
- Placed and updated service provision orders including Broadband: ADSL,FTTC,FTTP; TV, mobile tariff using process specific tools.
- Coordinated with internal teams like Sales, marketting and network to ensure seamless order fulfillment.
- Resolved complex order issues including provisioning errors and service delay.
Business Process Associate
Wipro
Kolkata
12.2017 - 03.2020
- Provided customer service ensuring customer satisfaction and business loyalty
- Addressed customer complaints, escalating customer issues to senior level when necessary.
- Met performance metrics including first -call resolution, customer satisfaction and quality scores.
Practioner
Concentrix
Kolkata
04.2016 - 11.2017
- Updated and maintained databases with current customer account information.
- Provided excellent service and attention to customers through phone conversations.
- Maintained updated knowledge through continued coaching and advanced training.
- Handled high volume inbound customer calls resolving customer concerns in a timely and professional manner.
Education
Bachelor of Arts -
Sikkim Professional University
Sikkim 01-2023
High School Diploma -
Lake school for girls
Kolkata 01-2012
Skills
- Customer service
- Critical problem solving
- Conflict resolution
- Self discipline
- Work ethics
- Email writing
- Account investigation
- KYC (Business to customer communication)
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Senior Business Process Associate
BT E serve India LMT
12.2020 - 04.2024
Business Process Associate
Wipro
12.2017 - 03.2020
Practioner
Concentrix
04.2016 - 11.2017
Bachelor of Arts -
Sikkim Professional University
High School Diploma -
Lake school for girls
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