Anant Chougule
Ashta
Summary
Result-oriented professional with nearly 7 years of experience in the Automobile industry. Specialized in Quality Management and proficient in handling automotive OEM customer complaints, utilizing quality tools, and implementing the 8D methodology. Skilled in Design software CATIA V5 and SAP for QC. Good communication, relationship management with OEM customers and internal teams, as well as exceptional investigation and analysis of automotive products.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Bosch Ltd
Pune
2024.01 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
Senior Engineer
Bosch Ltd.
Pune
2021.10 - 2023.12
- Automobile OEM customer handling of TATA Motors Sanand, MG, SMG, TATA Cummins for all Bosch product quality
- Responsible SPOC Person for 0km & warranty complaints of Bosch product for above OEM customers
- Coordinating with Plant for the containment action post Customer complaint received from Customer representative Engineer
- Maintaining & Monitor customer complaint log customer wise
- Being part of Customer complaint analysis driven by Plant Quality & support for analysis
- Coordinating with Plant for corrective action improvement and sharing the feedback to the Customer leads
- Debit Data preparation against PPM & Non-PPM cases customer wise
- Preparation of monthly reports customer wise for MIS, Departmental review, Sr
- Management review
- Publishing Cock pit chart in Power Bi for all responsible OEM customer
- Meetings coordination between OEM customer & Internal Bosch plant team
- Skill Set: Basic knowledge of Bosch products supplies to OEM customer like; Telematics control unit, ABS, AB ECU, EMS ECU, Impact sensor, WSS sensors
- Operating Tester tool of iTrams- Telematics Control Unit, ABS, Sensors, WSS
- Telematics functional knowledge and Network Testing by using software in Teraterm & Cmder
- Knowledge in Problem solving methods, Quality tools, Powerbi for data publish.
Quality Representative Engineer
Bosch Ltd.
Pune
2020.01 - 2021.10
- Quality Representative Engineer of BOSCH products for 0km & warranty complaints at TATA MOTORS Passenger vehicle segments
- Analysis of 0km & warranty complaint of Bosch parts
- Customer visits weekly for warranty sign off and rejection/accepted part documentation
- Making One-page report readiness for customer signoff: Identification of defect phenomena with corrective action
- Warranty knock off for warranty parts to reduce debit cost
- Monthly monitoring BOSCH part Supply, Debit reconciliation, Line rejection of TATA MOTORS all plants
- QC raise on SAP system for 0km & field complaint parts for technical analysis at Manufacturing plants
- As representative, proper close looping of every topic with customer
- One CIP presentation to SQW team in every month.
Test Engineer
Bosch Ltd.
Nashik
2017.07 - 2019.07
- Injector investigation of Customer Complaint (0km, Field & In plant)
- Basic knowledge of CRDI Diesel & Petrol engine system, Injector function, Quality tools, 14Q Principles, 8D methodology, PPAP, FMEA
- Independent operated of Injector test benches (Warm Leakage Test Bench, Functional Test Bench)
- Planner of Local Analysis Centre responsible for investigation & Manpower handling
- Basic information of manufacturing & assembly line of CR Injector
- Programming of new type & new generation injector on functional test bench
- Key Responsibilities: Integral member of Customer Relationship Management Team
- Customer complaint investigation of Common Rail Injector & report publish
- Monthly Information System publish of Local Analysis Centre
- Responsible for Joint Investigation of complaint injector & Customer visit in LAC like; FML, MSIL, M&M, TML, FIAT, AL
- Ensured product quality through product audit test: Quality Test (Q-Test) & (Z-Test)
- BS- VI project: Functional validation test of new generation injectors related to BS: VI norms.
Trainee Design Engineer
M/s. Swarda Tools & Dies
Nashik
2017.01 - 2017.07
- Design in 3D Part modeling, Assembly in CATIA V5 & Solidworks, Detailing in Autocad
- Introduction & Training of different toolroom operations, Fixture assembly
- Process planning of cylindrical job for CNC machine work & Execution of SPM for switch assembly to Legrand Ltd.
Education
B.E. in Mechanical Engineering, 1st class -
Annasaheb Dange College of Engineering and Technology, Shivaji University, Kolhapur
Skills
- Basic knowledge of Bosch products supplies to OEM customer
- Telematics control unit
- ABS
- AB ECU
- EMS ECU
- Impact sensor
- WSS sensors
- Operating Tester tool of iTrams- Telematics Control Unit
- Sensors
- WSS
- Telematics functional knowledge
- Network Testing
- Teraterm
- Cmder
- Problem solving methods
- Quality tools
- Powerbi
Personal Information
- Date of Birth: 09/29/1993
- Gender: Male
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Extracurricular Activities
Winner in “Sneha,2015” Annual Cultural event in collage. Organized as committee member in State level event “Discovery 2014” held at ADCET, Ashta. Participate in national level competition “Vertex 2014” organized by WCE, Sangli. Successfully completed NCC Air Sqn “A” Certification exam as “Captain” of 120 cadets in 2008-09.
Hobbies and Interests
- Driving
- Reading
- Listening to Songs
- Trekking
Languages
Marathi
First Language
Timeline
Assistant Manager
Bosch Ltd
2024.01 - Current
Senior Engineer
Bosch Ltd.
2021.10 - 2023.12
Quality Representative Engineer
Bosch Ltd.
2020.01 - 2021.10
Test Engineer
Bosch Ltd.
2017.07 - 2019.07
Trainee Design Engineer
M/s. Swarda Tools & Dies
2017.01 - 2017.07
B.E. in Mechanical Engineering, 1st class -
Annasaheb Dange College of Engineering and Technology, Shivaji University, Kolhapur
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