ANANT VIJENDRASINGH BHATI
pune
Summary
Dynamic Senior Technical Process Executive at Infosys BPM with a proven track record in data analysis and process improvement. Adept at resolving complex technical issues while ensuring exceptional customer service. Skilled in logistics management and root cause analysis, driving operational efficiency and enhancing user satisfaction. Proficient in ticketing systems and application support.
Overview
4
4
years of professional experience
Work History
Senior Technical Process Executive
Infosys BPM
Pune
05.2021 - 06.2023
- Resolved user inquiries on application functionality to address operational issues.
- Delivered application support through ticketing tool and email for password resets and onboarding.
- Maintained records of daily data transactions, documenting problems and remedial actions.
- Redirected complex issues to appropriate teams for specialized resolution.
- Ensured seamless experience for application users by addressing all related concerns.
- Provided technical support to users regarding the use of new systems or software applications.
- Resolved customer complaints related to technical processes in a timely manner while ensuring customer satisfaction goals were met.
- Collaborated with other teams to deploy new systems or applications into production environments in a timely manner.
- Managed backup, user account and helpdesk systems.
Senior Executive
ActioHX
Pune
01.2024 - 05.2024
- Developed SOPs for all supply chain-related processes including material sourcing, order processing and logistics management.
- Performed root cause analysis when issues arose within the supply chain process or between partners.
- Provided support in forecasting demand and creating action plans to meet customer requirements.
- Processed invoice payments and recorded information in account database.
- Contacted vendors to follow up on late invoices.
Process Executive
Eureka Outsourcing Services
Pune
08.2020 - 02.2021
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Adhered strictly to company policies when completing tasks associated with loan processing duties.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
- Submitted loan applications to underwriting department for review and approval process.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Education
Bachelor of Science - Computer Science
Genba Sopanrao Moze
Pune11-2020
High School Diploma -
Genba Sopanrao Moze
Pune07-2015
10th-SSC -
Genba Sopanrao Moze
Pune06-2013
Skills
- Data analysis and process improvement
- Technical support and troubleshooting
- Logistics management
- Root cause analysis
- Customer service and communication
- Adaptability to change
- Document processing
- HTML and CSS proficiency
Personal Information
Date of Birth: 10/11/95
Timeline
Senior Executive
ActioHX
01.2024 - 05.2024
Senior Technical Process Executive
Infosys BPM
05.2021 - 06.2023
Process Executive
Eureka Outsourcing Services
08.2020 - 02.2021
Bachelor of Science - Computer Science
Genba Sopanrao Moze
High School Diploma -
Genba Sopanrao Moze
10th-SSC -
Genba Sopanrao Moze
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