Summary
Overview
Work History
Education
Skills
Languages
Digital skills
Personal Information
Hobbies and Interests
Consent
Timeline
Generic
Anantjay Kumar

Anantjay Kumar

Chennai

Summary

I am a highly motivated professional, boasting over two years of service management and supervisory experience. Assisted more than 10,000 customers. My proven leadership skills are complemented by a robust team-player mentality, underpinned by exceptional oral and written communication abilities. With a keen analytical and problem-solving aptitude, I am eager to apply my talents to contribute meaningfully to an organization's goals.

Overview

2
2
years of professional experience

Work History

ASSOCIATE-CS INTERNET

SUTHERLAND GLOBAL SERVICES PVT LTD
Chennai
09.2022 - 01.2025
  • Answered inbound calls and chats from customers with billing issues, technical issues, and questions regarding service.
  • Assisted customers with questions and concerns about all products and services offered by the company through research and resolution using various tools and systems.
  • Maintained appropriate records, prepared required reports, and updated customer accounts.
  • Answered customer and client requests or inquiries concerning services and products, and reported problem areas.
  • Utilized various systems and tools to maintain better customer service.
  • Continually maintain a working knowledge of all company products, services, and promotions.
  • Multitasked in systems while patiently providing steps.

Education

BACHELOR OF SCIENCE - CHEMISTRY (HONS.)

Kirori Mal College
Delhi
07.2016

Skills

  • Active listening
  • Data analysis
  • Account management
  • Records maintenance
  • Multitasking
  • Team collaboration
  • Accountability
  • Reliability
  • Leadership skills
  • Motivation techniques
  • Adaptability
  • Patience and empathy

Languages

Hindi
First Language
English
Proficient (C2)
C2

Digital skills

  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Drive, Google Docs, and research and analytical skills, excellent research skills with main internet browsers (Mozilla, Safari, Chrome...)

Personal Information

  • Male
  • Indian

Hobbies and Interests

  • Community service
  • Actively volunteer at a local community soup kitchen twice a month to prepare and serve food

Consent

  • I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of August 29, 1997, consolidated text: Journal of Laws 2016, item 922, as amended

Timeline

ASSOCIATE-CS INTERNET

SUTHERLAND GLOBAL SERVICES PVT LTD
09.2022 - 01.2025

BACHELOR OF SCIENCE - CHEMISTRY (HONS.)

Kirori Mal College

Similar Profiles

CREATE PROFILE
Anantjay Kumar