Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
ANANY PANDEY

ANANY PANDEY

Varanasi

Summary

Dynamic Senior Representative at Concentrix with over 2 years of experience in enhancing customer satisfaction and resolving complex issues. Proven expertise in CRM systems and exceptional communication skills, driving informed decision-making and team collaboration. Recognized for maintaining high service standards and training top talent to maximize productivity.

Overview

3
3
years of professional experience

Work History

Senior Representative, Operations

Concentrix
08.2023 - Current
  • Proficient in managing over 70 daily in-person and phone inquiries, resolving conflicts, and ensuring a high-quality customer experience.
  • Expertise includes performance tracking, schedule management, and managing escalations at senior levels, including handling calls from supervisors and managing directors for product and technical issues.

IDP Trainer

Concentrix
Varanasi
09.2024 - 10.2024
  • Tailored teaching approaches to accommodate diverse students.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Designed and developed training materials for new employees in the organization.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Assessed training needs through surveys, interviews with employees or focus groups.

Representative, Operations

Concentrix
06.2022 - 08.2023
  • Customer Service Executive who is responsible for maintaining an AHT of 4 minutes while ensuring 95%+ quality in interactions.
  • Key duties include managing customer calls and emails related to various banking products and processes, resolving inquiries efficiently, and providing accurate information.
  • The role also involves maintaining service standards, and addressing customer concerns.

Education

Intermediate Certificate -

St. Johns School
Varanasi
04-2018

Bachelor of Science -

Mahatama Gandhi Kashi Vidyapeeth
Uday Pratap Autonomous College, Varanasi

MBA - Marketing Management

Amity University
Noida

Skills

  • Teamwork
  • Time management
  • Leadership
  • Training
  • Excellent communication skills
  • Attention to detail
  • Adaptability
  • Customer service
  • Customer engagement
  • Problem solving
  • Professionalism
  • Multitasking Abilities

Accomplishments

  • Recognition for Star Performer (H1 2023), recognized by Concentrix
  • Recognition for AHT control (H2 2023): Recognized by Concentrix; Recognition for Star Performer (H1 2024): Recognized by Concentrix
  • Recognition for Star Performer (H1 2024), recognized by Concentrix

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

IDP Trainer

Concentrix
09.2024 - 10.2024

Senior Representative, Operations

Concentrix
08.2023 - Current

Representative, Operations

Concentrix
06.2022 - 08.2023

Intermediate Certificate -

St. Johns School

Bachelor of Science -

Mahatama Gandhi Kashi Vidyapeeth

MBA - Marketing Management

Amity University

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ANANY PANDEY