MS Excel, MS PowerPoint
Jiteshwori Karam
Senior representative, operations
Bengaluru
Summary
At Concentrix, I am customer-focused and detail-oriented banking professional with more than 2 years of experience in the BFSI sector, specializing in personal banking processes, client servicing, and financial operations. Adept at resolving customer inquiries, ensuring compliance with banking regulations, and enhancing customer satisfaction. Seeking a Senior Representative role where I can utilize my expertise in banking operations, problem-solving, and service excellence to drive customer loyalty and business success.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Senior Representative, Operations
Concentrix
Bengaluru
09.2022 - Current
- Resolved issues through careful research and follow-up with customers.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Achieved successful resolution of escalated issues during periods of high call and chat volumes.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.
- Enhanced company reputation by delivering exceptional customer service at all times.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Education
Bachelor of Arts - Arts Education
St Mary's College
Shillong, Meghalaya, India 06.2018 - 06.2021
High School Diploma -
Inspire Science Academy
Imphal, Manipur, India 06.2015 - 05.2017
High School Diploma -
Heritage Convent
Imphal, Manipur, India 02.2011 - 05.2015
Skills
Client Relationship Development
Customer rapport
Courteous Call Handling Techniques
Customer Service Expertise
Customer Interaction
Effective Time Management
Proficient in Task Management
Continuous improvement
Effective Verbal Communication
Effective Time Management
Software
Interests
Yoga & Meditation
Marathon Running
Outdoor Adventures & Travel
Timeline
Senior Representative, Operations
Concentrix
09.2022 - Current
Bachelor of Arts - Arts Education
St Mary's College
06.2018 - 06.2021
High School Diploma -
Inspire Science Academy
06.2015 - 05.2017
High School Diploma -
Heritage Convent
02.2011 - 05.2015
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