Prachi Jain
Gurgaon
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how and customer relation expertise to support and drive substantial growth.
Overview
3
3
years of professional experience
Work History
Senior Representative, Operations
Concentrix Daksh Services India Private Limited
Gurgaon
09.2022 - 10.2023
- Served as a Technical Support Executive for Apple (AVALON process), providing assistance with device troubleshooting, payment-related concerns, and internal function issues.
Business Consultant
Hermoney Talks
Bangalore
01.2022 - 06.2022
- Planned and executed financial literacy seminars for college student through a blended approach—combining virtual sessions, in-person discussions, and email communications to ensure maximum reach and participation.
Senior Client Executive
Teleperformance
Mohali
01.2021 - 12.2021
- Managed customer interactions across multiple channels—chat, voice, and email—to resolve technical and service-related issues efficiently.
Education
MBA - Marketing
Narsee Monjee Institute Of Management
05-2023
Post Graduate Diploma - Event Management
Asian School Of Film And Television
08-2019
Bachelor of Commerce - Human Resources Management
Graphic Era Deemed To Be University
Dehradun06-2018
Senior Secondary Education (XI) - Commerce
The Cambrian School
Ayodhya03-2015
Secondary Education (X) -
The Cambrian School
Ayodhya02-2013
Skills
- Customer relationship management
- Attention to detail
- Market research
- Interpersonal and intrapersonal skills
- Team Management
- Decision making
Certifications
- Certification in MS-Excel
- Certification in Product Management – NextLeap
Timeline
Senior Representative, Operations
Concentrix Daksh Services India Private Limited
09.2022 - 10.2023
Business Consultant
Hermoney Talks
01.2022 - 06.2022
Senior Client Executive
Teleperformance
01.2021 - 12.2021
MBA - Marketing
Narsee Monjee Institute Of Management
Post Graduate Diploma - Event Management
Asian School Of Film And Television
Bachelor of Commerce - Human Resources Management
Graphic Era Deemed To Be University
Senior Secondary Education (XI) - Commerce
The Cambrian School
Secondary Education (X) -
The Cambrian School
Similar Profiles
Sarvjeet Singh SahaniSarvjeet Singh Sahani
Representative, Operations at Concentrix Daksh Services India Private LimitedRepresentative, Operations at Concentrix Daksh Services India Private Limited
John VargheseJohn Varghese
Assistant Manager - Trust & Safety at Concentrix Daksh Services India Private LimitedAssistant Manager - Trust & Safety at Concentrix Daksh Services India Private Limited
Vaishnavi Anand GanwirVaishnavi Anand Ganwir
Customer Support Representative at Concentrix Daksh Services India Private Limited.Customer Support Representative at Concentrix Daksh Services India Private Limited.
Rohit SharmaRohit Sharma
Assistent Consultent at Tata Consultancy ServiceAssistent Consultent at Tata Consultancy Service
Shaily AdityaShaily Aditya
AVP Sales at CallHippoAVP Sales at CallHippo