Watching Movies
Yashika Das
Customer Service Executive
New Delhi
Summary
To gain new heights of success in the field of technology by working with complete honesty and Dedication in the organization.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Representative, Operations
Concentrix
New Delhi
10.2021 - 01.2022
- Resolved issues through careful research and follow-up with customers.
- Interacted with customers regularly to maintain and enhance relationships.
- Answered constant flow of customer calls with minimal wait times.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Associate
Amazon
New Delhi
08.2020 - 08.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Associate
Tech Mahindra
New Delhi
01.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Arts - BA Program
University of Delhi
Delhi, India 07.2014 - 08.2020
Skills
Relationship building
Knowledgeable in [System]
Customer Relations
Interests
Learning New Things
Travelling
Timeline
Senior Representative, Operations
Concentrix
10.2021 - 01.2022
Customer Service Associate
Amazon
08.2020 - 08.2021
Customer Service Associate
Tech Mahindra
01.2017 - 07.2018
Bachelor of Arts - BA Program
University of Delhi
07.2014 - 08.2020