ANANYA USHA MASILAMANI
Bengaluru
Summary
Strategic Technology & Operations Risk Leader with 15 years of experience in Operational Risk Management, Governance, and Control Assurance. Expertise in developing risk frameworks, conducting control assessments, and enhancing compliance, while collaborating with senior stakeholders in Security, Legal, Finance, and Technology.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Group Manager, Global Lead – ITSM & India Head for Infrastructure Operations
LAM RESEARCH
Bengaluru
08.2023 - Current
- Led enterprise-wide operational risk and governance programs covering lifecycle management, IT controls, audit readiness, and remediation governance.
- Advised leadership on operational risk and mitigation strategies to enhance decision-making.
- Executed Phase-1 SLM rollout, onboarding 80% of high-risk portfolios and achieving 95%+ compliance visibility.
- Improved identification of high-risk software and control exceptions by 80%.
- Automated onboarding process, increasing throughput by 50% and expediting new employee integration.
- Designed Software Lifecycle Management framework for 1,000+ applications using ServiceNow SAM Pro enabling risk-based prioritization.
- Created executive Power BI dashboards for real-time monitoring of KPIs, KRIs, exposure trends, and compliance.
IT Manager – Global Capability Centre Setup & IT Operations
H&M
Bengaluru
07.2021 - 08.2023
- Developed IT operating model for new GCC, supporting 2,000+ employees and ensuring integrated risk controls.
- Implemented KPI governance and conducted vendor risk reviews to strengthen compliance framework.
IT Manager – Technology & Operations
DIAGEO
Bengaluru
10.2017 - 07.2021
- Executed SD-WAN rollout across 60+ sites, enhancing connectivity and operational efficiency.
- Oversaw end-user computing operations, achieving user satisfaction of 94–95%.
- Implemented incident governance and RCA frameworks.
Associate Manager – IT EUC
MYNTRA
Bengaluru
08.2016 - 10.2017
- Delivered end-user computing services, improving user support and satisfaction.
Operations Manager / Project Manager / Sr Technical Lead
GOLDMAN SACHS
Bengaluru
04.2012 - 07.2016
- Led infrastructure teams of 50+ engineers to deliver projects on time and maintain operational stability.
- Coordinated incident governance for Sev1 and Sev2 issues to reduce downtime and improve service reliability.
Analyst
L&T Infotech
Bengaluru
06.2010 - 07.2011
- Coordinated transition from Lotus Notes to Exchange at client location, improving end-user experience through streamlined administration.
Education
Bachelor of Engineering - Computer Science
VTU
Bangalore 08.2006 - 05.2010
Skills
- Operational Risk Management & Governance
- Risk & Control Self-Assessments (RCSA)
- Control design, testing, and assurance
- Technology Risk & Compliance
- Key Risk Indicators (KRIs) & Risk Reporting
- Audit Readiness & Evidence Management
- ServiceNow ITSM & SAM Pro
- Software Lifecycle Risk Governance
- Stakeholder Management
- Incident Governance & RCA
- Vendor Risk & OPEX Optimization
- Power BI Dashboards
- Business Continuity
Accomplishments
- Improved risk detection by 80%
- Increased onboarding efficiency by 50%
- Achieved 95%+ compliance visibility
- Delivered 10% YoY OPEX reduction and ₹1Cr+ savings
Personal Information
Title: Senior Manager – Operational Risk, Technology Risk & Governance
Timeline
Group Manager, Global Lead – ITSM & India Head for Infrastructure Operations
LAM RESEARCH
08.2023 - Current
IT Manager – Global Capability Centre Setup & IT Operations
H&M
07.2021 - 08.2023
IT Manager – Technology & Operations
DIAGEO
10.2017 - 07.2021
Associate Manager – IT EUC
MYNTRA
08.2016 - 10.2017
Operations Manager / Project Manager / Sr Technical Lead
GOLDMAN SACHS
04.2012 - 07.2016
Analyst
L&T Infotech
06.2010 - 07.2011
Bachelor of Engineering - Computer Science
VTU
08.2006 - 05.2010