

Experienced Program Manager with 13 years in IT, including 6 years in Agile leadership and 7 years in Microsoft BizTalk. Proven RTE and SAFe Scrum Master delivering scalable Agile solutions in pharmaceutical and product-based environments. Skilled in multi-vendor management, stakeholder engagement, and streamlining hypercare and L1-L3 support. Experienced in coaching teams on SAFe, product operating models, and continuous improvement to drive agility and delivery excellence in regulated industries.
Agile Program Manager
Agile Frameworks: SAFe (Scaled Agile Framework), Scrum, Kanban
Agile Program Management: PI Planning, Agile Release Train (ART) Facilitation, Intake Process Definition, Cross-Team Dependency Management
Product & Backlog Management: Product Backlog Grooming, Epic/User Story Mapping, Prioritization Techniques (MoSCoW, WSJF, RICE)
Team Facilitation: Sprint Planning, Reviews, Retrospectives, Daily Standups, Servant Leadership
Tool Expertise: Jira, Jira Align, Confluence, Miro, Azure DevOps
Continuous Improvement: Agile Maturity Coaching, Velocity Tracking, CI/CD Awareness, Retrospective Action Planning
Stakeholder Engagement: Multi-vendor Coordination, Cross-Functional Collaboration, Release Readiness Communication
Agile Metrics & Reporting: Burnup/Burndown Charts, Cumulative Flow Diagrams, Capacity Planning, Feature Progress Tracking
Training & Enablement: Agile/Scrum/SAFe Workshops, User Story Writing Sessions, Jira Align Training, Product Operating Model Coaching
Process Optimization: Hypercare Support Model Design, L1/L2 to L3 Handover Process, Lean Waste Reduction
Advanced certified scrum master[ACSM]