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Webmilez Infotech Pvt.Ltd

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Associate Principal Engineer

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Dynamic Customer Support Specialist with a proven track record at Xerox, excelling in complaint handling and CRM software utilization. Recognized for enhancing customer satisfaction through effective problem-solving and empathetic communication, achieving a significant increase in client retention rates. Adept at multitasking and fostering team collaboration to drive service excellence.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Results-driven Technical Support Engineer with 9 years of experience providing high-quality customer support and troubleshooting for software and hardware systems. Skilled in resolving complex technical issues, mentoring teams, and ensuring client satisfaction in fast-paced environments. Proven ability to support high-level clients, including CEOs and Board of Directors, utilizing expertise in governance platforms like Diligent Boards and IT service management. Demonstrated proficiency in technical troubleshooting, team leadership, customer success, and documentation management. Experienced in working with global organizations, maintaining SLA standards, and consistently achieving high CSAT scores (98%). Proficient in Salesforce, Microsoft Office 365, VPN, VDI, and security applications.

Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, and maintaining high customer satisfaction levels. Strengths include problem-solving skills, empathetic communication style, and adeptness at learning new technologies. Significant impact made in previous roles through improvement of support processes to streamline operations and enhance customer experiences. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Anchal Patwi

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Customer Support Specialist

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Customer Support Specialist

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