Anchita Makhaik
Chandigarh
Summary
Dedicated and professional Cabin Crew Member with experience at IndiGo Airlines, combining customer service excellence and safety expertise to deliver world-class inflight experiences. Seeking to bring my passion for hospitality, cultural adaptability, and high safety standards to Singapore Airlines as part of their award-winning cabin crew team.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Cabin Crew Member
Indigo Airlines
Chandigarh
10.2024 - Current
- Ensured passenger safety and compliance with all aviation regulations during domestic and international flights.
- Delivered exceptional inflight service to passengers, ensuring comfort and addressing diverse needs.
- Managed challenging situations such as medical emergencies, delays, and irate passengers with calmness and professionalism.
- Promoted onboard products and achieved high passenger satisfaction scores.
- Collaborated with multicultural crew teams to maintain efficiency and harmony on board.
Senior Customer Service Analyst
eClerx
Chandigarh
03.2022 - 07.2024
- Handled inbound and outbound customer interactions with empathy and efficiency.
- Resolved service concerns and maintained a high customer retention rate.
- Developed strong communication, persuasion, and conflict-resolution skills.
Education
Bachelor of Arts -
Panjab University
Chandigarh , India 07.2017 - 07.2020
Loreto Convent School
Shimla, IndiaSkills
- Safety & Emergency Handling (trained in evacuation, first aid, firefighting)
- Customer Service & Hospitality
- Interpersonal & Communication Skills
- Multilingual: Fluent in English, Hindi
- Adaptability & Cultural Sensitivity
Timeline
Cabin Crew Member
Indigo Airlines
10.2024 - Current
Senior Customer Service Analyst
eClerx
03.2022 - 07.2024
Bachelor of Arts -
Panjab University
07.2017 - 07.2020
Loreto Convent School