Summary
Overview
Work History
Education
Skills
Timeline
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Anchita Makhaik

Chandigarh

Summary

Dedicated and professional Cabin Crew Member with experience at IndiGo Airlines, combining customer service excellence and safety expertise to deliver world-class inflight experiences. Seeking to bring my passion for hospitality, cultural adaptability, and high safety standards to Singapore Airlines as part of their award-winning cabin crew team.

Overview

3
3
years of professional experience
2021
2021
years of post-secondary education

Work History

Cabin Crew Member

Indigo Airlines
Chandigarh
10.2024 - Current
  • Ensured passenger safety and compliance with all aviation regulations during domestic and international flights.
  • Delivered exceptional inflight service to passengers, ensuring comfort and addressing diverse needs.
  • Managed challenging situations such as medical emergencies, delays, and irate passengers with calmness and professionalism.
  • Promoted onboard products and achieved high passenger satisfaction scores.
  • Collaborated with multicultural crew teams to maintain efficiency and harmony on board.

Senior Customer Service Analyst

eClerx
Chandigarh
03.2022 - 07.2024
  • Handled inbound and outbound customer interactions with empathy and efficiency.
  • Resolved service concerns and maintained a high customer retention rate.
  • Developed strong communication, persuasion, and conflict-resolution skills.

Education

Bachelor of Arts -

Panjab University
Chandigarh , India
07.2017 - 07.2020

Loreto Convent School
Shimla, India

Skills

  • Safety & Emergency Handling (trained in evacuation, first aid, firefighting)
  • Customer Service & Hospitality
  • Interpersonal & Communication Skills
  • Multilingual: Fluent in English, Hindi
  • Adaptability & Cultural Sensitivity

Timeline

Cabin Crew Member

Indigo Airlines
10.2024 - Current

Senior Customer Service Analyst

eClerx
03.2022 - 07.2024

Bachelor of Arts -

Panjab University
07.2017 - 07.2020

Loreto Convent School
Anchita Makhaik