Anchuri Suresh

• Supervise and guide the team to meet productivity, quality, and customer satisfaction targets
• Provide feedback, coaching, and training to improve team skills and performance
• Ensure compliance with company policies, industry standards, and regulations
• Handle recruitment, onboarding, and team member training
• Resolve customer escalations and complaints efficiently
• Prepare reports and analyze data to identify trends for improvement.
• Verify if all the elements (buttons, links, forms) are working as expected.
• Ensure that input forms accept the correct data types and formats.
• Test the application across different browsers (Chrome, Firefox, Safari) and devices (desktop, mobile, tablet).
• Check the load time of pages under normal and heavy traffic conditions.
• Check if the system handles input limits, such as maximum character limits in fields or boundary values for numerical input.
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• Lead and manage a team to deliver high-quality work
• Provide resources, guidance, and feedback to ensure team success
• Monitor team performance and implement process improvements
• Maintain alignment with organizational goals through regular communication with team and stakeholders.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

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• Monitor customer interactions to ensure adherence to quality standards
• Provide feedback and coaching to improve customer service performance
• Develop and implement quality assurance processes
• Conduct quality audits and analyze data for process improvement.
• Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Developed and maintained quality assurance procedure documentation.
• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Analyzed quality and performance data to support operational decision-making.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.