Namita Rajaram Bhagat
Pune
Summary
Processing within the US Motor, P&C Insurance domain. Achieved timely and accurate payment disbursement through meticulous claims validation and vendor service fee management. Focused on maintaining high standards of accuracy while managing multiple financial transactions.
Overview
2
2
years of professional experience
Work History
Process Associate - US Insurance
Tata Consultancy Services
Pune
09.2024 - Current
- Handle claim-related customer requests, inquiries, and transactions with a high degree of accuracy and in accordance with established SOPs.
- Manage multiple queues and high-volume financial transactions while consistently meeting defined TAT and quality standards.
- Review and validate claim details prior to processing to minimize errors and maintain accurate financial records.
- Processed subrogation payments by recovering funds from responsible third parties and issuing payment checks with high accuracy.
- Oversaw dormant checks by reviewing outstanding payments, validating claim details, and coordinating timely reissue or escheat processing.
- Collaborate with team members across locations to resolve process-related issues and ensure operational continuity.
- Maintain comprehensive process documentation and provide timely status updates to internal and client stakeholders.
- Supported training and development of new associates on process workflows, SOPs, and payment procedures to ensure compliance and efficiency.
Education
Master of Business Administration - Finance
SVPM
Malegaon, MH01-2026
Bachelor of Commerce (B.Com) -
Mudhoji College of Phaltan
Phaltan01-2023
HSC -
Mudhoji College of Phaltan
Phaltan01-2021
Skills
- Claims processing
- Claims validation
- Financial analysis
- Excel proficiency
- Process documentation
- Customer support
- Analytical problem-solving
- Time management
- Teamwork collaboration
- Knowledge transfer
- Leadership adaptability
- Customer communication
Accomplishments
- Star of the Month Award 3 Times
- Sport Award
- Completed Udemy certification related to the domain.
- Received several appreciation emails from client.
Custom
- Managed customer and client email communications with prompt, professional responses.
- Resolved customer queries via calls, ensuring timely and accurate follow-up.
- Maintained status, workload, and SOD reports to keep clients updated on volume status.
- Expanded cross-functional knowledge by supporting adjacent processes.
- Trained and mentored new associates, accelerating their onboarding to full productivity.
- Uploaded volume data to the internal tracking tool and shared status updates with the team.
Timeline
Process Associate - US Insurance
Tata Consultancy Services
09.2024 - Current
Master of Business Administration - Finance
SVPM
Bachelor of Commerce (B.Com) -
Mudhoji College of Phaltan
HSC -
Mudhoji College of Phaltan