ANCILLA MARIA SALDANHA
Sales Operations Analyst
Udupi,KA
Summary
I am a result oriented and process driven Sales Operations Analyst about 4 years experience in the field, equipped with analytical thinking, attention to detail, familiarity with sales commission strategies and strong communication skills. With a zeal to learn new aspects and technologies in the field of sales operations, I am ready to be associated with a reputed organization where my analytical skills and managerial abilities could be utilized to drive business solutions.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Sales Operations Analyst
Sprinto
07.2024 - Current
- Developed accurate forecasting models and built a custom calculator used organization-wide.
- Optimized sales pipeline management and streamlined processes, boosting lead conversion rates and overall sales efficiency.
- Analyzed sales data to uncover patterns, resolve discrepancies, and inform strategy adjustments that drove significant performance improvements.
- Developed organization systems for sales reports and financial records, enhancing operational efficiencies and team productivity through comprehensive performance metrics.
- Expanded business into new territories via meticulous market research, identifying untapped value pools while staying current on industry trends to guide decisions.
- Collaborated with sales executives to pinpoint and improve underperforming areas.
- Managed tools like HubSpot (HS) to build reports and dashboards, RevenueHero for scheduling, and DealHub for contracting.
Data Analyst
Kapture CX
12.2021 - 06.2024
- One of my pivotal roles is to enhance the sales operations by implementing strategic changes to the Kapture Sales CRM, aligning it with industry best practices for optimal utilization, which led to a 20% reduction in data entry errors.
- Work with sales senior management and finance team to design and implement sales commission plan.
- Calculate monthly commissions for sales teams accordingly in a timely manner.
- As the sole member of the sales data analytics team, I am responsible for gathering and analyzing data from Kapture Sales CRM to understand business needs and problems, to identify areas of improvement, address them proactively and to develop solutions to increase efficiency.
- Work with cross functional teams to gather business requirements for data analysis and develop solutions to meet business needs.
- Developed and created effective processes to guarantee quality control, ensure data accuracy, and maintain consistent reporting. I identify any gaps or inconsistencies in the data that require prompt attention.
- Developed multiple dashboards using Power BI, often accompanied by developing and maintaining an ETL architecture from scratch for automating the data collection process. I have created sales, closures, MRR, ARR reports as per requirements and presented actionable insights and information to the team members and management.
- Maintain the Kapture Sales CRM, and configure any changes as and when required.
Data Analyst - Intern
Kapture CX
10.2021 - 12.2021
- Assisted in cleaning and validating large datasets for analysis.
- Generated regular reports and dashboards to visualize key performance metrics.
- Collaborated with the IT business team to ensure a seamless transition and successful implementation of new and updated systems in alignment with data management protocol.
- Contributed to the improvement of data quality and integrity processes.
Research Analyst - Intern
Manipal Academy of Higher Education
07.2021 - 10.2021
- Explored the impact of research funding in universities for their rankings.
- Collected data through various methods, including online research, focus groups and library study.
- Produced high-quality analytical reports, dashboards and presentations for diverse audiences, detailing research findings.
- Leveraged expertise in Tableau and Power BI to address data visualization objectives.
- Analyzed and evaluated qualitative and quantitative data, presenting findings in detailed reports.
Education
MSc - Business Analytics
Manipal Academy Of Higher Education
01.2021
BSc - Statistics, Mathematics, Physics
Mahatma Gandhi Memorial College, Udupi
01.2018
Skills
Data Analysis
Sales reporting and forecast tracking
Verbal and written communication
Sales process optimization and enablement
CRM management
Pricing analysis
Commission tracking
Microsoft Excel
Reporting skills
Timeline
Sales Operations Analyst
Sprinto
07.2024 - Current
Data Analyst
Kapture CX
12.2021 - 06.2024
Data Analyst - Intern
Kapture CX
10.2021 - 12.2021
Research Analyst - Intern
Manipal Academy of Higher Education
07.2021 - 10.2021
BSc - Statistics, Mathematics, Physics
Mahatma Gandhi Memorial College, Udupi
MSc - Business Analytics
Manipal Academy Of Higher Education