ANDREA SANDRA ROY
KOLKATA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
OMNI SPORT LEADER
DECATHLON
KOLKATA
2022.08 - Current
- Ensured 5-star customer shopping experience both in-store and online by delivering exceptional service as an Omni Sport Leader at Decathlon. Expertly assisted customers in all retail shopping aspects while demonstrating a strong commitment to teamwork and independent work ethic.
- Assessed team performance against established goals and objectives.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Scheduled shifts according to workload requirements.
- Organized events for staff engagement activities such as team building exercises.
- Resolved conflicts between employees in a timely manner.
- Provided guidance and support to team members on operational issues.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
Bachelor of Arts - English
St. Xavier's College (Autonomous)
KOLKATA2023-04
Skills
- Employee Motivation
- Goal-Oriented
- Inventory Control
- Waste Reduction
- Staff Discipline
- Inventory Oversight
Timeline
OMNI SPORT LEADER
DECATHLON
2022.08 - Current
Bachelor of Arts - English
St. Xavier's College (Autonomous)
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