Gaurav Nagavekar
Thane
Summary
Proven leader at Decathlon Sports India PVT LTD, adept in customer relationship management and project planning. Excelled in optimizing team performance and streamlining order management processes, significantly enhancing operational efficiency. Skilled in report writing and complaint resolution, demonstrating a strong ability to exceed objectives through strategic planning and effective communication.
Overview
5
5
years of professional experience
Work History
Omni Sport Leader
Decathlon Sports India PVT LTD
Thane
03.2020 - Current
- Assessed team performance against established goals and objectives.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored workflow processes and identified areas of improvement.
- Trained new employees on company policies, job duties, and performance expectations.
- Tracked inventory levels and adjusted inventory records accordingly after physical count was completed.
- Maintained accurate inventory records of shipments.
- Provided customer service support via phone and email regarding product inquiries, order status updates, returns and refunds.
- Created, managed and automated orders and invoices using order management and invoicing software.
Intern
Decathlon Sports India PVT LTD
Thane
09.2019 - 03.2020
- To study competitor analysis and understand business trends.
Education
High School Diploma -
V.P.M.'S Polytechnic College Thane
Thane04-2022
BBA - Business Administration And Management
NMIMS
MumbaiSkills
- Report writing
- Project planning
- Reporting tools
- Customer order management
- Order management processes
- Complaint resolution
- Store maintenance
- Refunds processing
- Customer relationship management (CRM)
Accomplishments
- Received awards in the year 2023 & 2024 for exceptional performance in the project.
- Recognition from the city leader for my consistent performance.
Timeline
Omni Sport Leader
Decathlon Sports India PVT LTD
03.2020 - Current
Intern
Decathlon Sports India PVT LTD
09.2019 - 03.2020
High School Diploma -
V.P.M.'S Polytechnic College Thane
BBA - Business Administration And Management
NMIMS
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