Music and Learaning
Hi, I’m
ANEEKET ROY
ROUTE TRAINER
Howrah
Summary
Motivated Instructor with integrated technology expertise provides classroom atmosphere conducive to continuous learning and student retention. Demonstrated experience and success teaching adult learners. Promotes student success through timely communication, growth-based feedback and strategy implementation that meet student needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
years of professional experience
1
year of post-secondary education
3
Languages
Work History
Teleweb Solutions
Route Trainer
06.2018 - Current
Job overview
- Provided ongoing support for promoters and fos team, helping them navigate difficult situations and maintain high levels of customer satisfaction.
- Assisted with recruitment efforts, conducting interviews and assessing candidate suitability for promoter positions based on experience, skills, and attitude.
- Improved overall efficiency of delivery routes by analyzing data and identifying areas for optimization.
- Reduced miscommunication and increased product knowledge awareness through consistent training on defensive sale driving techniques.
- Conducted refresher trainings for experienced and new promoters when needed to ensure compliance with evolving regulations or company policies.
- Served as mentor for newly hired manpower, offering guidance during their initial orientation periods.
- Increased retention rates among trainees by fostering supportive and inclusive learning environment.
Tata Communications LimitedKolkata
Customer Support Specialist
03.2013 - 06.2013
Job overview
- Streamlined support processes for increased efficiency and reduced response times of over 180 calls per day.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels .
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers of TATA Walkie (English Split)
Education
I.E.T.EKolkata, India
High School Diploma
04.2001
University Overview
- Fundamentals of Electronics
- Computer Organization
- Analysis and Design of Information System
- Business System
- Data Base management System
- Java
- Management Information System
- Data Communication and Networking
St. Thomas Church School Howrah Howrah
ICSE from Science Education
04.2000 - 03.2001
Skills
Strong leadership abilities
Additional Information
Successfully implemented the DMS and Hipos Systems for Stores under Xiaomi Technology India Pvt ltd
SPOC for mi store for 3 years
RT with a strength of more than 50+ team members
Interests
Timeline
Route Trainer
Teleweb Solutions
06.2018 - Current
Customer Support Specialist
Tata Communications Limited
03.2013 - 06.2013
I.E.T.E
High School Diploma
04.2001
St. Thomas Church School Howrah
ICSE from Science Education
04.2000 - 03.2001
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