Aneesh Arora

Experienced team leader skilled in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Possesses excellent interpersonal and communication skills with a focus on communicating goals and vision for success. Known for problem-solving abilities, networking skills, and building consensus among team members. Married Indian national fluent in English and Hindi.

• YTD Rating 2023 - G1/L2 & CES Score : 90%
• YTD Rating 2024 - G1/L1 & CES Score : 95%
• Tribute Award Recipient Q3’2022 – Reducing Fraud losses ($690K) and streamlining voice and Back-office Identity takeover process
• Directors Choice Award Q1’23 : Collaboration with GMNS to enhance merchant support & Resolve Suspense ledgers for GSG Fraud leading to loss reduction of over $5Mn.
• Process Excellence (Best Improvement Idea) Credit Servicing Portal– Successful launch of an idea that helped increasing productivity globally.
• Incredible Award Q2’2016 for managing performance of FAST team.
• Top Quality Team : Q1, Q3 & Q4 2023
• Governance and Internal Quality : successful setup of governance and quality framework for fraud back office
• Saving Fraud Losses – strong collaboration with Risk and global accounts receivable to identify chargeback opportunity :

$680K losses saved in 2023

$1.4Mn losses saved in 2024

~$600K loss reduction in 2025 (till May)

Conduct a reasonable investigation on referred cases, to validate the Credit Card Fraud Claim. Inspire and motivate their team through effective coaching and development. Responsible for coaching and developing a team of 25-30 Fraud Investigation Specialists who effectively manage the customer experience while protecting American Express from risk. Collaborate with peers and business partners to drive continuous improvement of the operation and manage change effectively to motivate and retain colleagues.

• Father's Name: Mr. Neeraj Arora
• Date of Birth: 04/07/91
• Gender: Male
• Nationality: Indian
• Marital Status: Married