ANEESH M
Thrissur
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead- NOC
Sify Technologies Limited
Thrissur
06.2024 - Current
- Managing Network operations for Dhanlaxmi Bank Limited.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Organized regular meeting with customer - SIP, AMC expiry notification, ISP-wise link performance, spare and RMA, major CM and outage.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained daily inventory to facilitate successful material distribution.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
Senior Network Engineer
Karvy Innotech Limited
Thrissur
03.2023 - 05.2024
- Managing Network operations for Dhanlaxmi Bank Limited.
- Configured, monitored, and maintained routers, switches and firewalls.
- Developed network security policies to protect against unauthorized access.
- Implemented backup and disaster recovery plans for network infrastructure components.
- Analyzed traffic patterns to identify potential problems before they occur.
- Managed multiple vendor relationships with service providers and hardware and software vendors.
- Tracked and managed NOC tickets and incidents to resolution.
- Established and monitored service-level agreements for all service requests.
Senior Network Engineer
Six Sigma solutions Pvt ltd
Bangalore
12.2022 - 03.2023
- Monitored network performance and provided technical support to users.
- Taking the responsibility of the incident ticket and troubleshooting as per the SLA.
- Pushing configuration templates using V-manage as per the approved change request.
- Documented the day-to-day device health and utilization report using tools like CapM and statsteeker.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Team Lead- Network Engineer
Keralavision Broadband Limited
Thrissur
09.2020 - 12.2022
- Conducted regular network assessments to identify weaknesses and vulnerabilities.
- Maintain the Distribution Network uptime up to 99.99%.
- Monitoring and proactively checking all the upstream connectivity links without fail. If any issue is observed, need to coordinate with the respective vendor and raise the ticket. Also, escalate to the L3 team if needed.
- Deployment and installation of devices like switches, routers, and OLTs in NOC.
- Providing L2-level technical support for corporate operators.
- Monitored team performance, providing suggestions for improvement and training to increase team efficiency.
- Troubleshooting client tickets like speed issue, connectivity, VPN issue, website issue, etc.
- Network monitoring tools (PRTG, Grafana, Libre).
- Providing proper training to L1 engineers.
- Taking the responsibilities of escalated tickets from L1.
Network Support Engineer
Habitus Associates
Thrissur
02.2016 - 05.2019
- Developed and maintained active relationships with clients to ensure their satisfaction with network services.
- Configuring and Installing LAN networks.
- Identified, diagnosed, and resolved network problems.
- Installing operating system (Windows, Linux), and applications.
- Reviewed client notes and feedback on product issues to assist in the fault.
Education
Bachelor of Technology - Electronics And Communication Engineering
Nirmala College of Engineering
Thrissur, India11-2015
Skills
- FORTINET- 40F, 60F, 100E, 124F
- CISCO- ISR4331, C8200L, C9500,C1000, 3750X Series
- Juniper- MX960, QFX5100, EX4300, SRX1500
- Huawei-S6720, S5720, S6730H
- HP- HSR6802, MSR3000, MSR900,MSR1000, HP5820X
- ARUBA- 2530, 2930F
- TCP/IP
- Routing Protocols- BGP, OSPF, EIGRP, RIP, Static
- Policy Based Routing
- SD WAN- Basics
- Redundancy Protocols- HSRP, VRRP
- STP, RSTP, MTSP
- NAT, PAT
- Port Security
- AAA- Radius & Tacacs
- ACL
- Data Center
- Troubleshooting
- Performance monitoring
- Operations Management
- Employee engagement
- Key Performance Indicators
Certification
- JNCIA CERTIFICATION ( ID: JPR00321277)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Timeline
Team Lead- NOC
Sify Technologies Limited
06.2024 - Current
Senior Network Engineer
Karvy Innotech Limited
03.2023 - 05.2024
Senior Network Engineer
Six Sigma solutions Pvt ltd
12.2022 - 03.2023
Team Lead- Network Engineer
Keralavision Broadband Limited
09.2020 - 12.2022
Network Support Engineer
Habitus Associates
02.2016 - 05.2019
- JNCIA CERTIFICATION ( ID: JPR00321277)
Bachelor of Technology - Electronics And Communication Engineering
Nirmala College of Engineering
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