Anesha Sarkar

1. Passenger Handling at Arrival and Departure
Efficiently managing the arrival and departure processes for passengers, ensuring smooth transitions and addressing passenger needs.

2. Baggage Handling for Passengers at Arrival and Departure
Overseeing the proper handling, loading, and unloading of passenger baggage, ensuring timely delivery at the destination and correct processing during departure.

3. Passenger Check-in for Flights
Conducting check-in procedures, verifying passenger documentation, issuing boarding passes, and ensuring compliance with airline regulations.

4. Manning Departure Gates and Boarding Coordination
Managing the departure gate operations, ensuring timely boarding of passengers, and providing essential flight updates prior to departure.

5. Tracking Daily Passenger Lists for Departures and Arrivals
Maintaining accurate records of the daily passenger count and details for both departing and arriving flights to ensure smooth operations.

6. Notifying Passengers of Flight Delays and Cancellations
Proactively communicating with passengers regarding any delays, cancellations, or schedule changes, providing them with updated flight information.

7. Handling Lost Baggage and Missing Arrivals
Informing passengers about the status of lost or delayed baggage, and assisting with claims and recovery procedures.

8. Managing No-Show and Go-Show Passenger Notifications
Preparing and distributing email reports detailing the no-show and go-show passenger lists, including names and PNR (Passenger Name Record) information.

9. Preparing and Distributing Flight Passenger Manifest Reports
Compiling and sending email reports that include departure and arrival passenger manifests, load information, flight status updates, and other relevant operational details.

10. Passport and Visa Verification for International Travel
Ensuring that all passengers traveling on international flights meet the necessary documentation requirements, including valid passports and visas, in compliance with international travel regulations.

1. Handling Customer Calls for Blocking Lost ATM Cards
Professionally managing customer calls on behalf of SBI to promptly block lost or stolen ATM cards, ensuring customer security and preventing unauthorized access to accounts.

2. Assisting Customers with ATM PIN Generation
Providing expert guidance to customers on behalf of SBI in generating or resetting their ATM PINs, ensuring a seamless and secure process in compliance with banking protocols.

3. Managing Fraudulent Call Complaints
Addressing customer calls regarding fraudulent calls on behalf of SBI, investigating the situation, and providing customers with the appropriate steps to secure their accounts and report the issue.

4. Processing Requests for Checkbooks and ATM Cards
Efficiently handling customer requests for checkbooks and ATM cards on behalf of SBI, ensuring timely processing and delivery while verifying all necessary account details.

1. Customer Outreach for EMI Collection
Initiating contact with customers on behalf of L&T Finance to ensure the timely collection of their Equated Monthly Installments (EMIs), maintaining a professional and courteous approach to facilitate prompt payments.

2. Follow-up on Pending EMIs
Proactively reaching out to customers on behalf of L&T Finance regarding any overdue EMIs, providing necessary reminders, and offering assistance to ensure payment is made in a timely manner.

3. Final Settlement Communication for EMIs
Engaging with customers to discuss and finalize the settlement of outstanding EMIs, providing clear information on payment options and working towards closing the account as per L&T Finance’s policies.