ANGAD SHIVAJIRAO JOGDAND

Branch Service & Operations Manager (Deputy Manager), DCB Bank Ltd.|3+ years.

As a Branch Service & Operations Manager, I oversee branch operations, customer service excellence, compliance, and business growth initiatives, while ensuring adherence to regulatory standards.

Key Responsibilities and Achievements:

• Ensured superior customer service standards by effectively resolving complaints and service issues within defined timelines.
• Developed and implemented strategies to enhance branch productivity, service quality, and overall operational efficiency.
• Built and nurtured strong customer relationships to drive sustained business growth and customer retention.
• Achieved consistent growth in account balances, and met aggregate cross-sell targets.
• Generated business leads and successfully cross-sold financial products, including Life Insurance (LI), General Insurance (GI), Mutual Funds (MF), Demat accounts, and CASA products.
• Managed end-to-end branch operations, including transaction processing, office administration, and account reconciliation.
• Supervised branch audits and ensured strict adherence to internal controls, regulatory compliance, and banking guidelines.
• Implemented and strengthened internal audit procedures to enhance financial reporting accuracy and operational transparency.
• Established best practices for the prompt and professional resolution of client issues, improving overall customer satisfaction.

During my tenure as an Assistant Manager, I gained comprehensive experience in branch banking operations, customer relationship management, and financial product sales.

Key Responsibilities and Achievements:

• Managed day-to-day branch banking operations, including customer service, transaction processing, and locker operations.
• Handled death claim settlements, and ensured smooth resolution of customer service requests.
• Managed an assigned customer portfolio valued at ₹2–3 crore, maintaining strong client relationships, and ensuring service excellence.
• Actively cross-sell banking products such as general insurance (GI), life insurance (LI), mutual funds (MF), demat accounts, CASA, and other financial products.
• Provided support in administrative and operational management activities to ensure efficient branch functioning.