POURNIMA RASAL

To ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch.

Responsible for Cash and Security items as a Joint Custodian of the vault ensuring that the optimum cash balance is maintained at all times, Cross-

selling of insurance & third party products

Day to day operational activities (Cash Transactions, Transfers, Bulk NEFT & RTGS & Daily branch ATM Operations)

All locker related work, Client escalations & deceased claim handling

Selling all products of bank (Current A/c's, Saving A/c's, Fix Deposits,Recurring Deposits, Life insurance, Mutual funds, Demat A/C's, loans etc.)

Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.

 Face to face interaction with staff on Daily basis.

 Handle Banking & Finance transactions till finalization

 Manage the all staff calls and resolving issues

 Working as a accountant

 Doing all operation work for branch (Accounts receivable and

payable.)

 Operating all Software.

 Complaint Handling and resolving within Specified TAT

• 
  
• Back up for Operations head in branch and providing service to retail
• customers as well as corporate clients.
• Handling audit related compliance.
• Targets assigned in terms of cross-selling of products spread across
• liabilities, retail assets etc.
• All locker related work, Client escalations & deceased claim handling
• Providing financial planning and investment advisory as per customer
• requirements.
• Ensure operational efficiency and quality customer service within the
• guidelines established by the bank.