Angel Gupta

Roles & Responsibilities:

• Managed 160 hubs in Bihar and Jharkhand.
• Ensured that all Wish masters under my supervision were live and active by diligently attempting PREXO shipments.
• Achieved 80% accuracy in PREXO by implementing effective strategies
• Developed and delivered training sessions for PREXO Wm and Hub Management team.
• Conduct audits of devices collected by Dedicated PREXO wish master through visits to Hubs in my SPAN.
• Validated wm while attempting PREXO genuine.
• Provided continuous support and assistance to enhance customer experience.
• Accountable for clearance of Bihar & Jharkhand PREXO shipments pendency.

Roles & Responsibilities:

• Handled the DC operation and managed 9 Dexter.
• Ensured accurate and timely reconciliation and deposition of cash at the end of each day for DC and 9 dexters.
• Effectively managed coordination and execution of tasks alongside Dexter Owner.
• Continuously enhanced operational management by reducing errors
• Accountable for improving Matrix of DC and Dexter.

Roles & Responsibilities:

• Responsible for ensuring DH operations are carried out according to established standards.
• Lead a team consisting of 13 in-house staff alongside more than 50 delivery executives, overseeing their operations.
• Managed CPS to align with management goals.
• Coordinated with respective departments and adhered to commercial and strategy compliance.
• Conducting team meetings to enhance personal growth and ensure adherence to operations.
• Ensured effective coordination and communication with department based on established matrix.
• Ensured achievement of key performance indicator for the hub and self-goals accordingly.
• Drove cost savings and minimized losses through efficient management of shrinkage.
• Managed customer escalations promptly and effectively.
• Accountable for hiring and providing training to the field executive.
• Ensuring Employee Engagement Activity Implementation .