Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Angela Moses

Manager - Training & Quality
Hyderabad,MH

Summary

To use the best of my potential to build a professionally rewarding career and achieve professional and organizational growth by being resourceful, innovative and flexible. PROFILE SUMMARY A result oriented sales and Fulfillment professional with 5 years of distinguished performance My Present working company is SBI Credit cards as Doc Manager –Retail Channel Fulfillement . Possess expertise in working in multicultural environments with the distinction of understanding & exploring new markets for business growth. Extensive background in complex and challenging environments with proven ability to represent the company with team members to customer. Adapt in conceptualizing & executing strategies to achieve desired target as well as monitor competitor activities to retain market share. An effective communicator with excellent interpersonal and presentation skills. Recognized for decisive leadership and proven ability to face challenges head-on and execute sound decisions. xx

Overview

4
years of professional experience

Work History

Document Collection Manager
11.2018 - Current

Job overview

  • (Retail Sales) – Front end (SBI Credit cards
  • Sales)
  • Duties
  • Allocating jobs and workloads to individual staff members based on their ability
  • Implementing new initiatives and making sure all staff understand them
  • Giving prompt and accurate information on individual staff member performance
  • Making sure all tasks given to staff are done on time and to the required standard
  • Ensuring a clean, safe and friendly working environment for all team members
  • Ensuring that there is a certain level is slack in the system to cover busy periods
  • Establishing team and staff targets as a reflection of the company's objectives
  • Providing accurate information to senior managers on key issues
  • KEY SKILLS AND COMPETENCIES
  • Prioritizing important tasks and ensuring they get done first and get done properly
  • Proficient with MS Office and various other forms of work related technology
  • Improving customer communications and staff cooperation
  • Able to work in a busy, fast moving and target driven production environment
  • Committed to promoting fair equal opportunities in the workplace at all levels
  • Always willing to step in and help out work colleagues who are struggling
  • Willing to challenge current methods of work and to then identify, recommend and implement practical improvements
  • Delivery of service level components, quality and productivity targets & indicators.
  • Operational Management: Managing the floor, adherence to schedule
  • Ownership and problem resolution
  • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
  • Training and development of staff
  • Conducting performance appraisal for the team
  • Compiling reports on team’s performance and customer feedback
  • Leading the Team, encouraging for learning and development, people management
  • Call audits and providing feedback to the associates., Coordinate with sales and Field executives to develop field strategies and initiatives
  • Hire, onboard, and train field representatives
  • Assess and evaluate team and individual performance
  • Fill knowledge gaps through additional training and professional development programs
  • Measure, analyse, and communicate progress toward strategic goals
  • Lead a team of 85 executives across different location, of Andhra Pradesh and Telangana
  • Leading the team with highest productivity across PAN India
  • Maintaining a very good relationship with all Channels RSM’s across entire zone which helps in having very good inflow to Fulfillment
  • Fulfillment –Online Insta
  • Ola- Achieved 52% Fulfillment for the year 2021
  • Paytm – Achieved 55% Fulfillment for the year 2021
  • Done 56 % Fulfillment in 2022 Qtr-1 with 60% FF in the month of January for Paytm
  • Maintaining 51% FF for Bank Bazar Channel.

Education

Acharya Nagarjuna University

Bachelor of Commerce (B. Com)

Board of Intermediate

Higher Secondary

Examination Board of Secondary Education

SSC

Skills

TECHNICAL SKILLSundefined

Additional Information

  • Date: Place:

Timeline

Document Collection Manager

11.2018 - Current

Acharya Nagarjuna University

Bachelor of Commerce (B. Com)
01.2013

Board of Intermediate

Higher Secondary
01.2009

Examination Board of Secondary Education

SSC
01.2007

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Angela MosesManager - Training & Quality