Angelica Valle
New Haven
Summary
Determined and driven professional with strong customer service experience and a proven ability to stay organized in fast-paced environments. A creative thinker with excellent attention to detail and a commitment to delivering high-quality work. Known for being dependable, personable, and focused on achieving positive results while maintaining a high standard of excellence.
Overview
10
10
years of professional experience
Work History
Server
Conners Kitchen + Bar
Fort Wayne
02.2023 - Current
- Delivered exceptional customer service, fostering positive dining experiences for guests.
- Took and processed customer orders accurately and efficiently.
- Coordinated with kitchen staff to streamline meal delivery, ensuring timely service during peak hours.
- Monitored tasks closely to ensure accuracy and quality.
- Assisted in training new staff on restaurant protocols and service standards.
- Resolved customer complaints promptly and professionally, increasing overall customer satisfaction.
- Supported special events by setting up tables and preparing the dining area.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Dietary aide
Woodcrest Nursing & Rehabilitation
Decatur
08.2017 - 08.2020
- Prepared nutritious meals according to dietary guidelines and resident preferences.
- Assisted with serving meals and ensuring proper portion control for residents.
- Maintained cleanliness of dining areas, kitchen equipment, and food storage spaces.
- Logged all food and drink intakes.
- Assisted with multiple residents feedings.
- Created relationships with residents and ensured great experiences.
- Collaborated with nursing staff to accommodate special dietary needs and restrictions.
- Treated patients and team members with dignity and respect.
- Followed dietary procedures in accordance with established policies.
- Maintained a safe working environment by following all safety protocols.
- Engaged with residents to provide positive and enriching experiences.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted patients with special needs to eat meals, providing kindness and patience.
Bureau Of Motor Vehicles
Administration
Decatur
07.2016 - 08.2017
- Completed day-to-day duties accurately and efficiently.
- Approving and determining eligibility of documents.
- Issue drivers license/ID cards
- Resolved issues by identifying root causes and implementing effective solutions.
- Provided support for all inquiries
- Successfully handled customer concerns and complaints by remaining calm, actively listening, and providing solutions that de-escalated situations while maintaining a positive customer experience.
- Resolved conflicts with dissatisfied customers through effective communication, problem-solving, and professionalism.
Education
Bellmont High School
Decatur , INSkills
- Customer service
- Staff training
- Complaint resolution
- Food safety compliance
- Time management
- Dietary needs accommodation
- Relationship building
- Communication skills
- Attention to detail
- Problem solving
- Conflict resolution
- Team collaboration
- Organizational skills
- Multitasking and organization
- Tableside etiquette
- High volume dining
- Hospitality service expertise
- Relationship management
- Team member support
- Point of sale (POS) system operations
- Memory retention
- Positive guest interactions
- Performance improvement
- Service prioritization
- Task prioritization
- Calm demeanor
Languages
English
Professional
References
References available upon request.
Timeline
Server
Conners Kitchen + Bar
02.2023 - Current
Dietary aide
Woodcrest Nursing & Rehabilitation
08.2017 - 08.2020
Bureau Of Motor Vehicles
Administration
07.2016 - 08.2017
Bellmont High School