Summary
Overview
Work History
Education
Skills
Languages
Certifications
Timeline
Generic

ANGELINA FRANCIS

Nagpur

Summary

Highly motivated and professional Operational Support Associate with over 2 years of experience providing high-level support to senior executives. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Skilled in resolving complex queries, building trust through empathy, and enhancing satisfaction of the Client. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Overview

2
2
years of professional experience

Work History

Operational Support Associate

Tech Mahindra
Nagpur
04.2022 - 01.2024
  • Act as the primary point of contact for the client, providing timely and accurate operational support across phone, chat, and email channels.
  • Resolve complex client issues using logical reasoning and data interpretation to deliver efficient and effective solutions.
  • Led on- and off-site customer support teams across multiple time zones.
  • Consistently achieve quality and productivity goals, ensuring a positive client experience.
  • Maintain high standards of confidentiality and data security, adhering to company policies and the code of conduct.
  • Collaborated with other departments to ensure timely resolution of customer issues.
  • Demonstrate enthusiasm for learning, and a commitment to continuous professional development.

Customer Support Associate

Tech Mahindra
Nagpur
04.2022 - 01.2023
  • Delivered outstanding customer service by addressing client concerns, and resolving issues efficiently.
  • Demonstrated strong communication and interpersonal skills to build rapport with customers, and ensure satisfaction.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Collected, analyzed and reported on data for use in operational planning.
  • Quick learner, with a commitment to continuous skill improvement, and adaptability to evolving business needs.

Education

Computer Science Engineer

Anjuman College of Engineering and Technology
Nagpur

Higher Secondary - 12th Science

ST. Francis De Sales College
Nagpur

Secondary - 10th

ST. JoSeph's Convent
Nagpur

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Detail-oriented, and able to handle multiple tasks simultaneously
  • Exceptional written and verbal communication skills in English
  • Strong critical thinking and decision-making abilities
  • Expertise in customer service and B2B communication
  • Proficiency in operating systems (Windows) and Office Suite (Word, Outlook, Excel)
  • Proven ability to manage confidentiality and adhere to data security standards
  • Strong business acumen in e-commerce and retail environments
  • Flexibility to adapt to dynamic priorities, and work rotational shifts
  • Operational support
  • Customer relationship management
  • Process improvement
  • Effective communication
  • Attention to detail
  • Virtualization technologies
  • Incident management

Languages

English
Advanced
C1

Certifications

  • AWS Cloud Practitioner
  • Azure Fundamentals - AZ900

Timeline

Operational Support Associate

Tech Mahindra
04.2022 - 01.2024

Customer Support Associate

Tech Mahindra
04.2022 - 01.2023

Computer Science Engineer

Anjuman College of Engineering and Technology

Higher Secondary - 12th Science

ST. Francis De Sales College

Secondary - 10th

ST. JoSeph's Convent

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ANGELINA FRANCIS