Angmo Tashi
Summary
Friendly and courteous front desk agent seeking employment in an upscale hotel. Consistently delivers first-grade service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Adept at balancing multiple tasks with a pleasant demeanour.
Overview
6
6
years of professional experience
Work History
Front Desk Executive
Taj Mahal New Delhi
New Delhi
07.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Front Desk Associate
The Taj Mahal, New Delhi
New Delhi
06.2023 - 07.2024
- Shift In-charge: Act as the shift in-charge, delegating various responsibilities to team members during a particular shift.
- Upselling: Upsell various room categories to guests, aiding in maximising room revenue.
- Concierge & Travel Desk: Offer information and recommendations on local attractions & dining options, while organising pickup and drop services along with other travel requests.
- Cashiering Operations: Process guest payments, manage billing inquiries, and maintain accurate financial records.
- Blocking: Block rooms with specific regard to preferences, traces, and VIP arrivals.
Front Desk Associate
Wildflower Hall, Shimla-An Oberoi Resort In Himalayas
Shimla
05.2022 - 05.2023
- Customer Service Excellence: Provide the highest level of customer service, ensuring all guest needs are met with efficiency and professionalism
- Rooms Control- Liaise with housekeeping to release clean rooms for upcoming arrivals.
- Administrative Duties: Managing correspondence, emails, filing and switchboard for smooth reception operations.
- Local Recommendations: Offer personalized recommendations for local activities and dining options.
- Complaint Resolution: Address and resolve customer complaints promptly and courteously, employing effective problem-solving skills to ensure guest satisfaction.
On-the-Job Trainee
Hyatt Regency, Chandigarh
Chandigarh
12.2021 - 04.2022
Industrial Trainee
The Lodhi, NewDelhi
New Delhi
06.2019 - 11.2019
Duty Manager
Trident Gurgaon
Gurgaon
Education
Bachelor of Hotel Management And Catering Technology -
Punjab Technical University
04.2019 - 01/2022
Senior Secondary -
Kullu Valley Senior Secondary School
Skills
- Computer Proficiency
- Interpersonal Communication
- Problem Solving
- Opera
- Opera cloud
- Customer Service
- Active Listening
- Cash handling
- Room management
- Team leadership
- Upselling techniques
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
References
- M. Shahjahan, +91 9811980410, shahjahan.mohd@tajhotels.com, Front Office Manager, The Taj Mahal, New Delhi
- Rahul Kholia, +91 9315762360, rahul.kholia@oberoihotels.com, Duty Manager, Trident Gurgaon
Languages
- English
- Hindi
- Tibetan
Languages
English, Hindi, Tibetan
First Language
Timeline
Front Desk Executive
Taj Mahal New Delhi
07.2024 - Current
Front Desk Associate
The Taj Mahal, New Delhi
06.2023 - 07.2024
Front Desk Associate
Wildflower Hall, Shimla-An Oberoi Resort In Himalayas
05.2022 - 05.2023
On-the-Job Trainee
Hyatt Regency, Chandigarh
12.2021 - 04.2022
Industrial Trainee
The Lodhi, NewDelhi
06.2019 - 11.2019
Bachelor of Hotel Management And Catering Technology -
Punjab Technical University
04.2019 - 01/2022
Duty Manager
Trident Gurgaon
Senior Secondary -
Kullu Valley Senior Secondary School