Angshuman Aich
Gurgaon
Summary
Dynamic Learning and Development leader with over 20 years of experience architecting enterprise-wide upskilling and reskilling initiatives that deliver measurable ROI, drive business impact, and foster cultural transformation. Expertise includes designing large-scale learning ecosystems (LMS/LXP) for 30,000 employees, promoting digital adoption, partner integration, and significant returns on investment. Proven track record in building leadership pipelines and enhancing digital leadership through executive coaching and customized frameworks to accelerate reskilling efforts. Demonstrated success in directing operational excellence initiatives at organizations such as SBI Card, Genpact, Wipro, and GE Money Servicing, resulting in improved efficiency, service quality, compliance, and impactful business outcomes through advanced digital projects and AI solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Vice President – HR L&D Manager
SBI Card
Gurgaon, India
02.2014 - Current
- Designed and implemented training initiatives to elevate skills and knowledge of employees in both sales and non-sales roles, fostering improved performance across divisions.
- Identified critical roles to drive diversity inclusion and succession planning efforts in partnership with HR Centers of Excellence.
- Engaged with HR experts and consultants from Jombay, Gallup, and Mercer Strengthscape to establish a robust talent framework for future organizational needs.
- Facilitated partnerships with business leaders to create and deliver bespoke leadership programs leveraging expertise from Wilson Learning, Dale Carnegie, FranklinCovey, Blanchard, and Strengthscape.
- Developed and executed executive education programs with ISB, MDI, and Harvard to enhance internal mobility opportunities.
- Implemented innovative learning solutions by migrating from Oracle Fusion to EdCast and MRCC LMS/LXP, significantly enhancing user engagement and satisfaction. Enabled personalized learning and adaptive pathways, resulting in a 40% improvement in learner adoption.
- Optimized digital learning platforms (Skillsoft & LinkedIn) to enable seamless, cross‑device access, improving overall utilization rates. Achieved a 35% increase in utilization and reduced access issues by 50%.
- Developed and executed point‑based gamification and collaborative tools to elevate engagement and participation in peer learning activities, boosting engagement scores by 25% and peer‑to‑peer learning participation by 30%.
- Facilitated partnership with Business Excellence and HR COEs to implement the Arohan project dedicated to achieving process excellence.
- Aligned individual development plans with performance management systems to support workforce effectiveness.
- Completed a Green Belt Project (FY 2022–23) on Designing an Operational Framework for Measuring Learning Impact, which demonstrated an overall increase in level‑wise pre‑ and post‑implementation status from 38% to 85%.
- Spearheaded development and implementation of employee engagement initiatives to foster a positive workplace culture.
- Led initiatives in HR policy creation, focusing on legal compliance and the integration of best practices within the organization.
- Partnered with diverse teams to implement strategies aimed at enhancing operational efficiency.
- Facilitated change management processes to support successful transitions during periods of organizational transformation.
- Developed and strengthened partnerships between HR teams and department leaders, driving improved cross-functional teamwork.
Manager, HR – Learning & Development
Genpact
Hyderabad
01.2012 - 01.2014
- Facilitated knowledge transfer and delivered end-to-end learning solutions for a newly transitioned Order-to-Cash business (McGraw Hill and S&P Global Ratings), enhancing workforce capability and performance management in B2B collections.
Deputy Manager, Training & Operations
Wipro BPO
Greater Noida
01.2010 - 01.2012
- Served as part of the BPO business for an Australian client (Origin Energy) in energy and utility bill collections. As Training & Operational Deputy Manager, led a team of trainers and team leaders to hire, train, and monitor the first three months of operations before transitioning the process to the line function.
Assistant Manager – Operations & Team Performance
Genpact
Gurgaon
01.2009 - 01.2010
- Part of a third-party captive collections team for private-label credit cards financed by GE Consumer Finance. As Team Leader, managed operational performance and ensured service excellence.
Process Associate to Process Developer to Management Trainee to Assistant Manager – Credit Card Collections
GE Money Servicing
Gurgaon
01.2001 - 01.2009
- Part of the BPO industry across Training, Quality, and Operations for B2C private-label credit card collections (GE and Monogram Credit Card Bank of Georgia), driving performance readiness and process excellence.
Education
Bachelor of Arts -
Calcutta University
Diploma - Hotel Management
International Institute of Advance Studies
Skills
- Change & Culture Leadership
- Business Leaders & Stakeholder Management
- Coaching & Mentoring
- Diversity and Inclusion
- Employee communications
- HR analytics
- Organizational development
- Onboarding programs
- Talent management
- Leadership coaching
- Leadership development
- Recruitment and hiring
Certification
- DiSC Certified Trainer –Strengthscape (2026)
- Situational Leadership II Trainer – Blanchard (2025)
- Presentation Skills Trainer – Dale Carnegie (2024)
- Gallup Global Strengths Coach (2023)
- Lean Six Sigma Green Belt (2005, 2021)
- Design Thinking (2020)
- PMP Training (2019)
- Building Essential Leadership Skills – GE Crotonville (2008–2009)
SBI Card L&D’s Prestigious Awards & Recognitions
Golden Peacock National Training Award – 2023 & 2025, ET HR Training Award – 2025 for Best Advance in Learning Management / Business Impact Tool
Timeline
Assistant Vice President – HR L&D Manager
SBI Card
02.2014 - Current
Manager, HR – Learning & Development
Genpact
01.2012 - 01.2014
Deputy Manager, Training & Operations
Wipro BPO
01.2010 - 01.2012
Assistant Manager – Operations & Team Performance
Genpact
01.2009 - 01.2010
Process Associate to Process Developer to Management Trainee to Assistant Manager – Credit Card Collections
GE Money Servicing
01.2001 - 01.2009
Bachelor of Arts -
Calcutta University
Diploma - Hotel Management
International Institute of Advance Studies