Aniesh T M

JAMF, Workspace One, Print Management.

• MacOS and iOS Management: Administered JAMF Pro Apple devices for clients under Accenture, ensuring seamless enrollment and lifecycle management.
• Zero-Touch Deployment: Implemented automated provisioning workflows, reducing setup time by 50%.
• Security compliance: Enforced encryption, password policies, and OS updates to meet compliance standards and vulnerability.
• Custom Scripting: Developed JAMF policies and scripts to automate patching and software installations.
• Endpoint Management: Administered Workspace ONE for mobile and desktop devices, ensuring secure enrollment and lifecycle management.
• Policy Configuration: Created and maintained compliance policies, profiles, and restrictions across endpoints.
• Application Deployment: Streamlined app distribution and updates, reducing manual intervention by 35%.
• Patch & Update Management: Coordinated OS and application patching schedules to maintain system security and stability.
• Monitoring and Reporting: Utilized Workspace ONE dashboards to track device health, compliance status, and user activity.
• Troubleshooting: Provided day-to-day support for device connectivity, enrollment issues, and policy conflicts.
• Integration: Integrated Workspace ONE with Active Directory and Intune for unified identity and access management.

• Analytical Ability – Charged with solving issues and analyzing software problems, remote support engineers have strong analytical skills. They gather information from user to diagnose problems and come up with solutions on Mac and windows platform.
• Remote Support – Taking user system remote and troubleshooting the software related queries.
• Technological Skills – Remote support engineers work with different technology systems. In order to troubleshoot issues and answer customers’ questions.
• Tools of the Trade
• Microsoft Office Suite
• Unified Endpoint Management via AirWatch, Intune
• ZOOM, BOX, QUIP
• Service Now
• LogMe IN, MSRA
• Active Directory
• Zscaler

• IOS certified
• MAC certified
• Handling customer in related to Mac software queries.
• Installing MAC software, fixing hardware and resolving technical issues with related to mac.
• Provided base level IT support on MAC to non- technical personnel within the business.
• Troubleshooting Mac with OS Yosemite, El capita, Sierra and High Sierra.
• Worked on Apple software, entirely into MAC platform maintain a report to keep a track of the progress.
• Building a database of a day-to-day report Provide hardware support and rectify hardware failures on Apple Device such as iPhones/MAC etc.
• Configuration of Printer, Scanner and Networking devices on Mac OS.
• Installation of Mac OS and Windows OS installation on Boot Camp Partition and Virtualization software partitions.
• Troubleshooting with Remote Support technologies such as Apple Remote Desktop Remote Desktop (Microsoft).
• Email configuration and troubleshooting support on Apple Mail and Microsoft Outlook on OS X
• IT asset maintenance and audit.
• Providing the articles regarding the product information. Solving the general queries regarding Apple products.
• Followed up with clients to ensure optimal customer satisfaction. Identified and solved technical issues with a variety of diagnostic tools.

• Wind mills
• Thomson Reuters
• Cisco B13
• Cisco B17