Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Notice Period
Quick Snapshot
Timeline
Generic

Anika Lall

Gurgaon

Summary

Results-driven Salesforce Specialist with proven skills in administration, data automation, and process improvement. Achieved streamlined workflows and enhanced reporting capabilities, significantly contributing to business efficiency.

Overview

14
14
years of professional experience

Work History

Specialist - Salesforce Administration & Operations

Ciena India Pvt. Ltd
Gurgaon
08.2023 - Current
  • Manage end-to-end Salesforce administration: user set up, profiles, roles, permissions, and configuration.
  • Implement secure data access, sharing rules, and permission sets.
  • Automate workflows using Process Builder and Flows to streamline business processes.
  • Manage Salesforce feature development providing the Pros & Cons to the developer.
  • Proactively designed and implemented innovative processes, fostering user adoption and process improvements.
  • Develop custom objects, layouts, and reports tailored to business needs.
  • Deliver weekly CPQ reports and dashboards to global stakeholders for pipeline tracking.
  • Analyze quoted vs. booked orders and support revenue alignment.
  • Ensure high-quality data hygiene and timely updates across global regions.
  • Generate KPI dashboards to support leadership with performance insights.

Specialist - Commercial Management & Sales Operations

Ciena India Pvt. Ltd
Gurgaon
07.2015 - 07.2023
  • Delivered cost, margin, and order analysis for APAC sales teams.
  • Managed business case approvals, pricing, and product quoting workflows.
  • Created Salesforce reports and dashboards for APAC, EMEA, India, and Japan.
  • Aligned Salesforce opportunities with bookings for accurate quarterly tracking.
  • Automated major internal tools such as CPQ reminders and APAC trackers.
  • Recognized twice by leadership for demonstrating Ciena Core Values.
  • Automated 3 major internal systems, improving reporting efficiency.
  • Twice awarded for excellence in commercial operations and value delivery.
  • Delivered Power bi Projects

Senior Analyst - Operations Consulting

Aon Hewitt India Pvt. Ltd
Gurgaon
12.2012 - 07.2015
  • Led compensation surveys across APAC and Europe, ensuring accuracy and timely delivery.
  • Provided insights on base pay, variable pay, long-term incentives, and performance benchmarks.
  • Managed key accounts and supported global consulting teams with analytics and dashboards.
  • Worked with Salesforce, Fusion, and MS Excel for data modeling and reporting.

Process Associate

Steria India Ltd
Noida
07.2011 - 11.2012
  • Supported customer service operations using SAP and Citrix Mainframe.
  • Delivered reports and handled ticket resolution in line with SLAs.

Education

Bachelor of Commerce (B.Com) -

CCS University
Meerut
01.2008

Higher Secondary -

Vardhman Academy
Meerut

Skills

  • Salesforce Administration & Reporting
  • CPQ Tools & Revenue Forecasting
  • Data Automation & Process Improvement
  • Power Bi Reporting
  • Commercial & Sales Operations
  • Advanced Excel
  • Dashboards & KPI Reporting
  • Project Coordination
  • Business Analysis
  • CRM
  • BI & Reporting
  • Tools
  • Salesforce administration
  • Data analysis
  • Dashboard creation

Websites

Personal Information

  • Date of Birth: 12/29/87
  • Marital Status: Married

Notice Period

3 Months

Quick Snapshot

  • 14+ years in Salesforce & Sales Operations, Data Analytics, Commercial Management, Customer support.
  • Advanced Reporting & Automation Skills.
  • Recognized for Excellence & Value-Driven Performance.

Timeline

Specialist - Salesforce Administration & Operations

Ciena India Pvt. Ltd
08.2023 - Current

Specialist - Commercial Management & Sales Operations

Ciena India Pvt. Ltd
07.2015 - 07.2023

Senior Analyst - Operations Consulting

Aon Hewitt India Pvt. Ltd
12.2012 - 07.2015

Process Associate

Steria India Ltd
07.2011 - 11.2012

Bachelor of Commerce (B.Com) -

CCS University

Higher Secondary -

Vardhman Academy
Anika Lall