Anika Lall
Gurgaon
Summary
Results-driven Salesforce Specialist with proven skills in administration, data automation, and process improvement. Achieved streamlined workflows and enhanced reporting capabilities, significantly contributing to business efficiency.
Overview
14
14
years of professional experience
Work History
Specialist - Salesforce Administration & Operations
Ciena India Pvt. Ltd
Gurgaon
08.2023 - Current
- Manage end-to-end Salesforce administration: user set up, profiles, roles, permissions, and configuration.
- Implement secure data access, sharing rules, and permission sets.
- Automate workflows using Process Builder and Flows to streamline business processes.
- Manage Salesforce feature development providing the Pros & Cons to the developer.
- Proactively designed and implemented innovative processes, fostering user adoption and process improvements.
- Develop custom objects, layouts, and reports tailored to business needs.
- Deliver weekly CPQ reports and dashboards to global stakeholders for pipeline tracking.
- Analyze quoted vs. booked orders and support revenue alignment.
- Ensure high-quality data hygiene and timely updates across global regions.
- Generate KPI dashboards to support leadership with performance insights.
Specialist - Commercial Management & Sales Operations
Ciena India Pvt. Ltd
Gurgaon
07.2015 - 07.2023
- Delivered cost, margin, and order analysis for APAC sales teams.
- Managed business case approvals, pricing, and product quoting workflows.
- Created Salesforce reports and dashboards for APAC, EMEA, India, and Japan.
- Aligned Salesforce opportunities with bookings for accurate quarterly tracking.
- Automated major internal tools such as CPQ reminders and APAC trackers.
- Recognized twice by leadership for demonstrating Ciena Core Values.
- Automated 3 major internal systems, improving reporting efficiency.
- Twice awarded for excellence in commercial operations and value delivery.
- Delivered Power bi Projects
Senior Analyst - Operations Consulting
Aon Hewitt India Pvt. Ltd
Gurgaon
12.2012 - 07.2015
- Led compensation surveys across APAC and Europe, ensuring accuracy and timely delivery.
- Provided insights on base pay, variable pay, long-term incentives, and performance benchmarks.
- Managed key accounts and supported global consulting teams with analytics and dashboards.
- Worked with Salesforce, Fusion, and MS Excel for data modeling and reporting.
Process Associate
Steria India Ltd
Noida
07.2011 - 11.2012
- Supported customer service operations using SAP and Citrix Mainframe.
- Delivered reports and handled ticket resolution in line with SLAs.
Education
Bachelor of Commerce (B.Com) -
CCS University
Meerut01.2008
Higher Secondary -
Vardhman Academy
MeerutSkills
- Salesforce Administration & Reporting
- CPQ Tools & Revenue Forecasting
- Data Automation & Process Improvement
- Power Bi Reporting
- Commercial & Sales Operations
- Advanced Excel
- Dashboards & KPI Reporting
- Project Coordination
- Business Analysis
- CRM
- BI & Reporting
- Tools
- Salesforce administration
- Data analysis
- Dashboard creation
Websites
Personal Information
- Date of Birth: 12/29/87
- Marital Status: Married
Notice Period
3 Months
Quick Snapshot
- 14+ years in Salesforce & Sales Operations, Data Analytics, Commercial Management, Customer support.
- Advanced Reporting & Automation Skills.
- Recognized for Excellence & Value-Driven Performance.
Timeline
Specialist - Salesforce Administration & Operations
Ciena India Pvt. Ltd
08.2023 - Current
Specialist - Commercial Management & Sales Operations
Ciena India Pvt. Ltd
07.2015 - 07.2023
Senior Analyst - Operations Consulting
Aon Hewitt India Pvt. Ltd
12.2012 - 07.2015
Process Associate
Steria India Ltd
07.2011 - 11.2012
Bachelor of Commerce (B.Com) -
CCS University
Higher Secondary -
Vardhman Academy