Aniket Bhattacharjee
Technical Support Engineer
Worcester, MA
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
VMS Software Inc.
09.2022 - 11.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Updated and maintained current customer support database.
Web Developer Intern
EEGRAB Pvt. Ltd.
06.2020 - 08.2020
- Attended development programs to gain competencies and boost skills set.
- Prioritized and problem-solved several tasks concurrently with minimum supervision.
- Pitched feature improvements to developer team for use in applications.
- Collaborated with project managers and development team to brainstorm new ideas.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Wrote custom HTML and JavaScript for existing websites.
- Followed best practices for software development and web security.
- Developed user interfaces with modern JavaScript frameworks, HTML5, and CSS3.
- Used content creation tools and digital media to design web sites.
Database Management Intern
Century Plywood Pvt. Ltd.
09.2019 - 10.2019
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Devised and implemented reliable data management procedures to enable usability and security of company data.
- Developed information extraction and monitoring practices based on up-to-date InfoSec standards.
Education
Master of Science - Computer Science
Boston University
Boston, MA 04.2001 -
Bachelor of Science - Computer Engineering Technology
MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY
West Bengal, India 04.2001 -
Skills
System Troubleshooting
Teamwork and Collaboration
Issue Research
Problem-Solving
Data Analysis
Support System Management
Ticket Management
Technical Support
Customer Service
JIRA Systems
Customer Relationship Management
Timeline
Technical Support Engineer
VMS Software Inc.
09.2022 - 11.2023
Web Developer Intern
EEGRAB Pvt. Ltd.
06.2020 - 08.2020
Database Management Intern
Century Plywood Pvt. Ltd.
09.2019 - 10.2019
Master of Science - Computer Science
Boston University
04.2001 -
Bachelor of Science - Computer Engineering Technology
MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY
04.2001 -