Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
6
6
Certifications
16
16
years of professional experience
Work History
Consultant
Oracle Financial Software Services Ltd.
03.2022 - Current
Analyzing situations to provide solutions as per SOP's on applications and technology installations for Bank of New York Mellon
Monitoring situations via dashboards like Grafana, AppDynamics, Splunk etc
Issue resolution for users via Service now
Ensured new issues which are not a part of the knowledge base are highlighted to Shift Leads/Support Engineers
Ensured shift issues are handled and ongoing issues are documented
Identified issues as per past incidents, shift handover and knowledge base
Communicate to support engineers via MS Teams, Email or Xmatters or initiate work around as advised.
Finance Services Officer
Cathay Pacific Airways Ltd.
05.2014 - 03.2022
To support the Financial Services Manager and local business units to ensure adequate control and compliance of financial operations in the country
Conduct accounting and finance activities in line with established company policy and local regulatory requirements
Managed all aspects of Company's Business Center's business including resource management, business partnerships, and associate development and proficiency
Developed long-term relationships through the sales of deposits, payments, and other financial products and services with both internal and external clients
Monitored Financial Center's expenditures across multiple cities in India and multiple departments like Airports, Cargo, Sales Offices by closely monitoring and analysing, on a monthly, quarterly and yearly basis, their spend habits against budget
Provided project leadership on key integrated projects, which were directly integrated with technology partners like SAP for ROC filing
Adhere to company policy and work with head office and the local finance team to prevent deviations
Maintain an awareness of the local regulatory environment for any changes which may impact Cathay Pacific's risk exposure and/or working procedures
Accurate and timely recording of revenues, expenses and balance sheet items in the general ledger for Cathay Pacific Airways and Hong Kong Dragon Airlines as per the guidelines prescribed but while achieving a high level of accuracy and in a timely manner
Assist in monthly TDS, GST payments and complying of necessary data to be retrieved from various stakeholders involved from platform like SAP for ROC fillings as per the government requirements
Co-ordination and communication with teams spread across ports for billings, payments, Tax issues, differences in rates, advising and assisting in streamlining operations and providing inputs as required
Thus strengthening relations across ports
Communication with external parties like vendors, banks and authorities for billing and payment issues, operational regulatory issues related to the AP side, renewal and application of required licences/BG/credit facilities with local authorities in order to facilitate a smooth handling of operations of the company
Coordination with teams in HO for problem solving, new process inputs, and also assist in SAP beta testing
Ability to learn on the job, evolve, and provide inputs by observing and keeping a keen eye for detail which was demonstrated during SAP cutover, GST implementation and on various other occasions
Facilitated and helped the team in IT related issues and overcoming shortfalls during remote working phase, with limited resources in hand
Manage cash management process involving Inward/Outward remittance of funds by keeping in mind and forecasting the operational requirement.
Customer Sales Agent
Cathay Pacific Airways Ltd.
08.2010 - 05.2014
Direct Sales and services to passengers and travel agents
Assist in regular operations, disruptions etc
Fares - Assisting agents and staff with fares related queries
Coordinating with sales and pricing for any special adhoc fare request, group, existing fares products etc
Co-ordinate with Distribution coordinators for inventory access for travel agents
Assist in IT and technical related issues for the team.
GLOBE GROUND INDIA PVT.LTD.
Check-in, Facilitation- Crew Handling, immigrations & customs clearance, special assistance
Lost Luggage Handling- PIR, DPR, tracing and other lost luggage handling
Flight Handling - Disruptions, Non-Scheduled Flights, Special Flights