ANIKET DHANAWADE
Thane
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
DHL GLOBAL FORWARDING FREIGHT SHARED SERVICES (INDIA)
Mumbai
2022.06 - Current
- Responsible for co-ordination and flow of information with other departments (interfaces)
- Using CargoWise One for documentation.
- Trained new associates on store operations, policies, and procedures.
- Analyze and interpret errors of the team members on a daily basis, guide the team with corrective actions, and report the same to the supervisor.
- Responsible for ensuring all customs declarations transported in and out of the UK are accurately processed and transmitted into the system database.
- To understand the requirement of the station's/country's documentation, follow the defined guidelines and ensure compliance in the issuance of documentation.
- Assist in monitoring and ensuring standard business processes.
- Detail and quality-oriented professional, dedicated to ensuring the production of products free of defects by meticulously testing and auditing production processes.
- Improved quality procedures and trained new staff on policies to ensure the safety of final products.
- To support the business function in defining and implementing process-related organization structure and managing the same team.
- Ensure timely and accurate issuance of documentation...
- Developed and maintained relationships with clients and vendors.
- Meticulous quality engineer, adept at monitoring performance KPIs and evaluating quality assurance procedures to streamline processes and support production and business goals.
Associate Mentor in Import and Export
Tata Consultancy Services (TCS) (Outsourcing for DHL)
Mumbai
2019.09 - 2022.04
- The platform for work is on Citrix Receiver, Zscalar, and IBM client.
- Working as an information process specialist in import and export.
- Securely storing files, accessing information on behalf of the company or their clients, providing reports on the data.
- Over 2.5 years as a Quality Assurance Specialist with engineering and project management experience.
- Mentor for the process, teaching and training new users about the process.
- Meeting monthly target, productivity, and quality for good performance.
- Driven team player with a passion for achievement and a strong dedication to delivering results that improve a company's bottom line.
- Possesses problem-solving, interpersonal, and demonstrated leadership skills to build effective interactions with work teams and consumers.
Education
B.M.S - Management in finance
12.2018
H.S.C. -
Mumbai university
12.2015
Skills
- MS-Office (Word, Excel, PowerPoint)
- Material Management
- Data Migration
- Purchasing Processes
- Logistics execution
- Operational Documentation
- Procurement planning
Certification
- CARGOWISE ONE
- SAP MATERIAL MANAGEMENT (appeared)
Extracurricular Activities
Core committee member in college fest (handled many college events) Project leader in college Sports and athletic participation Travel lead for college (finding good place for travel and many more things)
Hobbies and Interests
- Photography
- Travelling
- Cricket
Languages
- Hindi
- English
- Marathi
Personal Information
Marital Status: Single
Timeline
Associate
DHL GLOBAL FORWARDING FREIGHT SHARED SERVICES (INDIA)
2022.06 - Current
Associate Mentor in Import and Export
Tata Consultancy Services (TCS) (Outsourcing for DHL)
2019.09 - 2022.04
B.M.S - Management in finance
H.S.C. -
Mumbai university
- CARGOWISE ONE
- SAP MATERIAL MANAGEMENT (appeared)
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