Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aniket Shirode

Senior Team Leader - Operations

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Senior Operations Team Leader

Cotiviti
Pune, Maharashtra
02.2019 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Senior Quality Analyst

WNS Global Services
Pune, Maharashtra
02.2016 - 02.2016
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Defined and implemented quality initiatives to reduce risk.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.

Operations Associate

Capita
Pune, Maharashtra
06.2015 - 12.2015
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Collaborated with peers and other business areas to leverage best practices.

Education

Bachelor - Computer Applications

Vishwakarma College of Commerce, Arts And Science
Pune
06.2016 - 06.2017

Science Education

The Bishop's School
Pune
06.2007 - 06.2008

Higher Secondary - Science

Sinhgad Junior College
Pune
06.2009 - 06.2010

Skills

    Excellent Communication

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Accomplishments

  • Supervised team of 40 staff members.

Timeline

Senior Operations Team Leader

Cotiviti
02.2019 - Current

Bachelor - Computer Applications

Vishwakarma College of Commerce, Arts And Science
06.2016 - 06.2017

Senior Quality Analyst

WNS Global Services
02.2016 - 02.2016

Operations Associate

Capita
06.2015 - 12.2015

Higher Secondary - Science

Sinhgad Junior College
06.2009 - 06.2010

Science Education

The Bishop's School
06.2007 - 06.2008
Aniket ShirodeSenior Team Leader - Operations