Aniket Tiwari
Sr. ServiceNow Technical Consultant
Ambikapur
Summary
Forward-thinking professional offering 5 years of experience working for IT consulting firms on configuration projects. Trained in ServiceNow with extensive skills and history of proactivity. Dedicated to solution-oriented problem-solving.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sr. ServiceNow Technical Consultant
Soltrix IT Services Pvt Ltd
04.2022 - Current
- End to End-to-end understanding of the Business requirements and process implemented for ITSM, CSM, Service Portal, Dashboard & Reporting, and ServiceNow Platform.
- Implemented various projects comprising Incident, Change, Problem Management, Service Request, SLA, and complex SLAs as per ITIL guidelines.
- Configured Reports & Dashboards for multiple customers.
- Hands-on experience in working with ITSM, Service Request, Integrations, Custom Application, CSM, HRSD & Service Portal.
- Expertise on Client and server-side scripting, customized UI actions, and UI Policies.
- Used Workflow editor to design workflow of various modules and for triggering of various events and notifications.
- Experienced in working with multi-instance environments (DEV, QA and PROD) and using Update Set.
- Used Import Sets to extract data from various other sources.
- Configured Access Control, Users, Groups and Roles.
- Knowledge of Service Now integrations.
- Experience on the creation of catalog items, categories, sub-categories, resolution codes.
- •Experience of working with Service Now Glide objects such as Glide Record, Glide Ajax.
- Experience of handling Bug Fixes and Enhancement requests.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Maintained authoritative knowledge through continued education and ongoing training.
- Facilitated knowledge transfer among team members by leading training sessions on techniques, or industry best practices relevant to the role of Technical Consultant.
- Assessed business requirements to create focused solutions.
ServiceNow Technical Consultant
Enable Professional Services
07.2021 - 04.2022
- Implemented various projects comprising Incident, Change, Problem Management, Service Request, SLA, and complex SLAs as per ITIL guidelines
- Configured Reports & Dashboards for multiple customers.
- Expertise on Client and server-side scripting, customized UI actions, and UI Policies
- Configured Access Control, Users, Groups and Roles.
- Used Import Sets to extract data from various other sources.
- Experience of handling Bug Fixes and Enhancement requests.
ServiceNow Technical Consultant
Advance Solution
07.2019 - 06.2021
- Implemented various projects comprising Incident, Change, Problem Management, Service Request, SLA, and complex SLAs as per ITIL guidelines
- Configured Reports & Dashboards for multiple customers.
- Expertise on Client and server-side scripting, customized UI actions, and UI Policies
- Configured Access Control, Users, Groups and Roles.
- Used Import Sets to extract data from various other sources.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
Education
B.E - Computer Science
SSIPMT
04.2001 -
Skills
- ServiceNow
- ITSM
- Service request
- Integration
- Custom Applications
- Service Portal
- CSM
- HRSD
- Technical consulting
- User Training
Timeline
Sr. ServiceNow Technical Consultant
Soltrix IT Services Pvt Ltd
04.2022 - Current
ServiceNow Technical Consultant
Enable Professional Services
07.2021 - 04.2022
ServiceNow Technical Consultant
Advance Solution
07.2019 - 06.2021
B.E - Computer Science
SSIPMT
04.2001 -
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