Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Srujani Goda

Summary

Certified ServiceNow Implementation Specialist with over 10 years of experience in HRSD, CSM, Discovery, and ITSM. Proficient in developing secure and scalable APIs, with a strong focus on platform functionalities including Service Catalog and Knowledge Management. Demonstrated ability to collaborate effectively with Solution Architects to implement innovative solutions. Experienced as a Business Process Consultant for HRSD, skilled in leading workshops, writing user stories, and refining them to align business needs with technical solutions. Areas of expertise encompass server-side web application development and custom integrations, complemented by strong communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Servicenow Technical/Process Consultant

ApricotJam
06.2022 - Current
  • Working on a custom application in the health care sector.
  • Involved in enhancements and bug resolution related to the product.
  • Played an important role in enhancing the Human Resources Service Delivery module experience by developing user stories, with a special focus on HR Services, HR Lifecycle events, and HR Record producer development
  • Hands-on in HR service creation, configuring case management, employee service center, enterprise transition, and onboarding.
  • Experience in implementing scripted web services in ServiceNow, REST, and integrations with external systems.
  • Involved in contributing to the design and development of ServiceNow applications for HR Service Delivery (HRSD), effectively streamlining diverse HR processes.
  • Configure COE, HR Groups, User Profile, HR Profiles, HR Criteria, HR Case Form and View Configurations, HR Task Form and View Configurations, HR Profile Security, etc.
  • Customize HR case notifications, surveys.
  • Customize ESC according to customer branding guidelines, and configure knowledge management widgets, catalog items, requests, etc.

Servicenow Senior Developer

UBS
08.2020 - 01.2022
  • Maintaining the servers in ServiceNow via Discovery.
  • Enhancement of modules ITSM and implementation of HRSD.
  • Led workshops and wrote detailed user stories to gather business requirements and refine the HRSD process.
  • Hands-on experience with REST APIs.
  • Configuring ServiceNow CSM modules, workflows, forms, and user interfaces to align with customer service processes and requirements.
  • Provide ongoing technical support and maintenance for the ServiceNow CSM environment.
  • Experience with integrating ServiceNow CSM with external systems (APIs).
  • Configured GRC – Policy Statements, Control Objectives, Attestations, Indicators, and Issues.

Servicenow Developer

AXA France
08.2018 - 08.2020
  • Project works in an agile methodology. Stories will be assigned on a daily basis.
  • Enhancement of all modules of ServiceNow: ITSM, HRSD, CMDB, SECOPS, Asset, etc.
  • Developed enhancements on complex workflows – Change v2.
  • Hands-on Script Include, Business Rules, Client Scripts, UI Action, Transform Scripts.
  • Experience working on REST integration and an Automated Test Framework.
  • Debugging an issue and proposing a solution for BIM's.
  • Had a basic knowledge of PA and Discovery.
  • Worked on HRSD Life Cycle Events, and was involved in implementations from end to end.

Servicenow Technical Consultant

AF
05.2017 - 07.2018
  • Responsible for gathering requirements and designing the Service Catalog and Involved in providing the design solution, technical methodologies and processes solution to meet the customer requirements
  • Design solutions to enhancement requests by developing with JavaScript and implementing workflows
  • Involved in working with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and performing quality assurance testing and user acceptance testing
  • Responsible for preparing design level, program-level and user-level documentation
  • Involved with working in an agile development environment
  • Involved in the complete end to end cycle of coding, testing, debugging, maintaining and refining the computer software in Service Now to produce the required product
  • Developed user interface elements for Web-based applications based on program specifications using JavaScript
  • Experience working on REST integration and minor Service Portal enhancements

Servicenow Technical Consultant

Eli Lilly
12.2014 - 05.2017
  • ITSM development and Service Catalog (building/maintaining workflows and various types of catalog items)
  • Deliver new, complex, high-quality solutions to clients in response to varying business requirements.
  • Recommends appropriate design alternatives to be implemented based on customer constraints.
  • Interaction with functional, process owners, customers, to understand the business processes and new requirements.
  • Imported data through import set tables, transform maps, to load data into ServiceNow.
  • Hands-on experience with business rules, Script Includes, workflows, script actions, notifications, client scripts, and UI policies, whenever required to manipulate data or to dynamically take actions.
  • Worked on ACLs to restrict table and field-level access to authorized users, database view.
  • Worked on CMDB-related enhancements.
  • Integrated JIRA, BMC, with ServiceNow using REST API.

Skills

  • ServiceNow
  • Javascript
  • Basic Core Java
  • HTML
  • CSS

Certification

  • Certified System Administrator.
  • Certified Application Developer.
  • Certified Implementation Specialist - ITSM
  • Certified Implementation Specialist - HRSD
  • Certified Implementation Specialist - Discovery
  • ITIL V3 Foundation.

Timeline

Servicenow Technical/Process Consultant

ApricotJam
06.2022 - Current

Servicenow Senior Developer

UBS
08.2020 - 01.2022

Servicenow Developer

AXA France
08.2018 - 08.2020

Servicenow Technical Consultant

AF
05.2017 - 07.2018

Servicenow Technical Consultant

Eli Lilly
12.2014 - 05.2017

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Srujani Goda