Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
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ANIKET VISHNU JADHAV

Pune

Summary

Results-oriented Technical Support Engineer with a proven track record of delivering exceptional technical assistance and problem resolution to clients. Armed with extensive knowledge in troubleshooting hardware and software issues, adept at analyzing complex technical problems and providing timely, effective solutions. Exceptional communication skills and a customer-centric approach, ensuring client satisfaction through clear and concise explanations and comprehensive support. Well-versed in maintaining strong relationships with clients and collaborating seamlessly with cross-functional teams. Committed to staying current with emerging technologies to enhance technical expertise and contribute to the continual improvement of support processes. Seeking to bring my skills and dedication to a dynamic team in the role of Technical Support Engineer.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Advisor Technical Support Engineer

Concentrix
Pune
10.2022 - Current
  • Working for Microsoft EPS (Enterprise professional support) as a delivery partner role senior advisor technical support engineer for windows networking team.
  • Have working and Troubleshooting Knowledge of following technology.
  • Windows Server Management -Installing configuring and in dept Troubleshooting of DNS, DHCP, Wireless, Microsoft VPN, DFSN, Hyper-V, SMB, NPS, GPO, Windows Firewall, NPS, Active Directory, NLA, NCSI, Miracast and few others.
  • Expert in setting up capturing and analyzing Network Monitor trace and Wireshark trace, Process Monitor logs, Event based logs.
  • Provided expert technical support to customers, Serving as a key point of contact for networking issues.
  • Troubleshooting and resolving customer queries related to Microsoft products, ensuring timely and effective solutions.
  • Collaborate with cross-functional teams to address complex technical issues, and ensure customer satisfaction.
  • High memory, CPU, disk usage, Remote Desktop Services.
  • Configuration and management in normal and HA environment.
  • Clustering and HA.
  • Hyper V virtualization , creating managing and manage virtual environment.
  • Working on windows server core 2012r2,2016,2019,2022.
  • Knowledge on CMD and powershell

Specialist- Payment Accuracy

Cotiviti India Pvt. Ltd.
Pune
06.2021 - 10.2022
  • Working on tools like Active Directory (AD): Creation / deletion of account, Add / remove user from groups
  • Review Claims and Perform Analysis
  • Effectively utilizes Audit Tools
  • Auditing claims on the client system and validating the codes used and adjudicating the claim
  • Analyze data, identify inconsistencies and formulate workable solutions
  • Handling Priority (P), P2 and P3 Incident Tickets and ensure that it gets resolved within the agreed SLA

Senior Client Partner

Access Healthcare
Pune
10.2018 - 06.2021
  • Working on tools like Active Directory (AD): Creation / deletion of account, Add / remove user from groups
  • Look after client's requirements (technical issues and feedbacks related to software) and Co-ordinate between support team and clients
  • Auditing claims on client system
  • Review perform Analysis using Network monitor.

Education

Diploma in Mechanical Engineering -

Maharashtra, India
01.2020

Higher Secondary Certificate (HSC) -

Maharashtra Board
Maharashtra, India
01.2016

Skills

  • DNS, DHCP
  • TCP/IP, NLA,NCSI, Microsoft VPN,
  • AOVPN, SMB, DFS-N, Miracast, wireless
  • Azure MFA, Azure VPN, Express Route, V-net peering
  • Active directory domain services , GPO , PKI
  • Windows OS 2012 , 2016 , 2019 , 2022
  • troubleshooting tools (Event viewer, Task manager, Windows Sysinternals, procmon, WPA)
  • packet capture tools : Network Monitor and Wireshark
  • Windows firewall , NLB, and network security features
  • Hyper-V, VMware and Azure VMs
  • Slow Boot and Slow Logon (SBSL) Issue Resolution
  • Disk Performance Optimization, Memory Leak Detection and Resolution

Certification

  • Microsoft Certified Windows Server Administration Fundamentals
  • Microsoft Certified Security Fundamentals
  • Microsoft Certified Windows Operating System Fundamentals
  • Microsoft Certified Azure Fundamentals

Hobbies and Interests

Playing football

Languages

  • English
  • Hindi
  • Marathi

Timeline

Senior Advisor Technical Support Engineer

Concentrix
10.2022 - Current

Specialist- Payment Accuracy

Cotiviti India Pvt. Ltd.
06.2021 - 10.2022

Senior Client Partner

Access Healthcare
10.2018 - 06.2021

Diploma in Mechanical Engineering -

Higher Secondary Certificate (HSC) -

Maharashtra Board

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ANIKET VISHNU JADHAV