Yogesh Kapoor
Summary
About Me:
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possess comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technical Support Advisor (Microsoft EPS)
Concentrix
11.2022 - Current
Passionate tech professional. Experienced in developing innovative solutions and solving complex problems. Quick learner with a strong ability to adapt to new technologies. Detail-oriented and collaborative team player. Dedicated to staying up-to-date with the latest industry trends. Let's connect and explore opportunities together!"
CORE SPECIALITIES
Microsoft Windows Directory Services (Break-fix,configuration)
• AD Replication
•AD Domain and domain controllers
• Basics PKI Services
•Active Directory Replication & Group Policy
• DFSR and FRS
• NTLM and Kerberos authentication
•Account Lockout
• User Profile
• Group Policy
• AD Trusts
• Windows Time management
Customer Support Executive
Teleperformance
06.2021 - 11.2022
Responsibilities and experience at Teleperformance(Instacart):June 2021- November 2022
Instacart is an American company that operates a grocery delivery and pick-up service in the United States and Canada. I worked as a customer support agent before shifting to Internal IT. My role was to support customers regarding after delivery issues, through emails and calling, and to provide them with best possible resolution
Education
Bachelor in Engineering - Mechanical Engineering
Chitkara University
Rajpura, India06.2017
No Degree - Non-Medical
Sant Nischal Singh Public School
Yamunanagar, India07.2013
Skills
- Customer service mentality
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
Microsoft EPS Technical skills:
AD Replication
AD Domain and domain controllers
Basics PKI Services
Active Directory Replication & Group Policy
DFSR and FRS
NTLM and Kerberos authentication
Account Lockout
User Profile
Group Policy
AD Trusts
Windows Time management
- DNS and DHCP
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
Certification
Prepare for the CompTIA A+ Core 1
(220-1001) Certification Exam
Learning Path completed on Jan 29, 2023 at 06:57AM UTC • 18 hours 42 min
By continuing to learn, you have expanded your perspective, sharpened your
skills, and made yourself even more in demand.
Top skills covered
System Administration, Security, Troubleshooting, Networking, Operating Systems, Mobile Devices.
Prepare for the CompTIA Network+
(N10-007) Exam
Learning Path completed on Jan 29, 2023 at 05:49AM UTC • 22 hours 46 min
By continuing to learn, you have expanded your perspective, sharpened your
skills, and made yourself even more in demand.
Top skills covered
Network Security, Network Administration
Listening to Music
I like listening to music. It stimulates my creativity and improves my mood. I don't have any specific Genre. I listen different types of music depending upon my mood.
Timeline
Senior Technical Support Advisor (Microsoft EPS)
Concentrix
11.2022 - Current
Customer Support Executive
Teleperformance
06.2021 - 11.2022
Bachelor in Engineering - Mechanical Engineering
Chitkara University
No Degree - Non-Medical
Sant Nischal Singh Public School
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