Jubeena Rampal
Pune, Maharashtra
Summary
Results-driven IT professional with a proven track record in Azure, AVD, and RDS troubleshooting across Windows Server platforms (2016, 2019, 2022). Demonstrates exceptional productivity through effective problem-solving and technical guidance, ensuring high customer satisfaction. Core competencies include communication, adaptability, and efficient task management. Committed to enhancing support processes and customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Support Advisor I MICROSOFT EPS PROCESS
Convergys India Services Private Ltd
Gurugram
05.2023 - 03.2025
- AVD Management's Optimization: Spearheaded on-premise Azure Active Directory and AVD management for enterprise-level clients, enhancing system performance and user productivity.
- Configured and optimized FSLogix, MSIX App Attach, and RDS deployments, ensuring seamless role-based access (RBAC), and improved application performance.
- Managed user profiles through UPD, Roaming Profiles, and FSLogix solutions.
- Storage and Backup: Managed Azure File Sync, Azure Disk Storage, Blob, File Shares, and VM backups and restore operations.
- Administered disaster recovery, disk snapshots, replication, and migration strategies to ensure high availability.
- Networking Security: Configured and managed Azure Networking components, including NSG, Vnet, Vnet Peering, VMSS, RDP Short Path, Private Endpoints, VPNs, Express Route, Azure DNS, and NTP.
- Implemented Multi-Factor Authentication (MFA), Conditional Access, AD Connect's Cloud Sync, Security Defaults, and SSO across platforms to enhance security.
- IAM: Conditional Access, RBAC, Identity Protection, and Identity Governance.
- Monitoring's Performance: Conducted VM performance monitoring, health checks, and utilized Log Analytics for proactive troubleshooting.
- Leveraged WMI for system management and performance monitoring.
- Deployment's Imaging: Captured images and deployed VMs from Golden Images to ensure standardized and efficient VM provisioning.
- Disaster Recovery's High Availability: Designed and implemented disaster recovery strategies, including disk snapshots, replication, and migration within Azure.
- Managed print services with Print Server and Universal Print, and configured Intune for device enrollment and policy management.
- Windows 365's Cloud PC: Configured Windows 365 Cloud PC and Azure Availability Set to ensure scalability and fault tolerance in cloud environments.
Associate SRC Engineer
Nuance India Pvt. Ltd.
Pune
09.2021 - 05.2023
- Expertise in ITIL processes: incident, change, service request, and project management.
- Managed customer interactions and technical escalations.
- Network Monitoring: DNS, DHCP, virtual, and local gateway configuration on Azure.
- Azure Operations: Health checks, diagnostics, legacy service upgrades.
- Skilled in monitoring tools: Zabbix, Grafana, Pingdom, and Zenoss.
- Experienced in log analysis using Azure Log Analytics.
- Conducted high-level problem diagnosis and RCA preparation for priority incidents.
- Active Directory's Authentication: Windows Active Directory operations: Server promotions, FSMO role management.
- DNS, DHCP (failover and load balancing), migration, failover, and root cause analysis.
- Virtualization: Virtualization with Hyper-V.
- DNS, DHCP (failover and load balancing), migration, failover, and root cause analysis.nd Monitoring.
- File Services' Group Policy: Configured DFS's Sysprep.|File Server.|File and Folder NTFS Permissions.
- Group Policy configuration's Item-Level Targeting.
Government Employee (Administrator)
Panjab University S.S.G.R.C.
Hoshiarpur
10.2014 - 09.2021
- Preparing budgets, managing expenses, and ensuring financial transparency.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Ensuring the safety of residents, maintaining emergency protocols, and overseeing security measures.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
Education
M.Tech - Computer Science Engineering
Khalsa College of Engineering and Technology
Amritsar, India08.2021
B.Tech - Computer Science Engineering
Khalsa College of Engineering and Technology
Amritsar, India06.2014
Skills
- Azure Virtual Desktop
- Remote Desktop Services
- Windows 365
- WMI, COM/DCOM
- Universal Print
- Azure management
- Active Directory
Certification
AZ-900 : Azure Fundamentals
https://learn.microsoft.com/api/credentials/share/en-us/JubeenaRampal-9693/3950343DEFB8AA7C?sharingId=B3C2D6CC38A14D8
Languages
English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Accomplishments
Thesis: “An Ensemble Model used to predict Health Insurance Premiums using Machine learning” by which one can predict the insurance premium-based health care system accurately.
Publication: “An Ensemble Model To Predict Health Insurance Premium Using Machine Learning (2020), DOGO RANGSANG, Research Journal (DRSR Journal ISSN: 2347-7180), UGC CARE GROUP-1
International Online Conference: "Emerging Trends in Multi-Disciplinary Research “ETMDR-2020”, paper presented and accepted on “An Ensemble Model To Predict Health Insurance Premium Using Machine Learning held on July 23-25, 2020 at Poornima University, Jaipur.
Timeline
Senior Technical Support Advisor I MICROSOFT EPS PROCESS
Convergys India Services Private Ltd
05.2023 - 03.2025
Associate SRC Engineer
Nuance India Pvt. Ltd.
09.2021 - 05.2023
Government Employee (Administrator)
Panjab University S.S.G.R.C.
10.2014 - 09.2021
M.Tech - Computer Science Engineering
Khalsa College of Engineering and Technology
B.Tech - Computer Science Engineering
Khalsa College of Engineering and Technology
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