ANIL BABU R
Client Relationship Team
Bangalore
Summary
I am a committed, friendly and hard working customer service advisor with a passion for providing excellent customer service at all the time. In my current role, I have resolved more than 150 issues, always having the needs of the customers and the reputation of the organization at heart. My excellent customer services and communication skills, combined with my relevant work experience. I am a energetic, ambitious person who has developed a nature and responsible approach to any task that I undertake or situation that I am presented with.
Overview
4
4
years of professional experience
Work History
Team Lead- Client Relation Team
Matrix Business Services India Private Limited
08.2021 - 12.2025
- Maintained a 100% customer satisfaction rating by developing and implementing a perfection reports of the employee's based on client requirements.
- Boosted team efficiency by 10% by proving the best in Quality Control.
- Maintained a user satisfaction rating of 100% year over year by providing responsive tech support to clients.
- Achieved a 10% growth in team efficiency by building and maintaining the consistency in publishing of reports.
- Served as single point of contact for clients, managing and end to end background verification requests
- Coordinated with operations, field teams & vendors to ensure timely case closures
- Monitored SLA & TAT compliance , ensuring accurate and on time delivery of BGV reports
- Handled client queries, escalations & discrepancy resolutions effectively
- Prepared and shared daily / weekly MIS reports and status updates with clients
- Ensured adherence to client specific processes, compliance & data privacy policies
- Conducted quality checks to minimize errors & rework
- Supported new client on boarding & process implementation
- Maintained strong client relationship to improve client satisfaction & retention
- Identified process gaps & contributed to continuous improvement initiatives
Education
Bachelor of Commerce -
Bangalore University
Bengaluru, India01-2020
Pre-University Education -
Karnataka Secondary Education Examination Board
Bengaluru, India01-2017
Secondary School Leaving Certificate -
Karnataka Secondary Education Examination Board
Bengaluru, India01-2015
Skills
PEOPLE MANAGEMENT
Accomplishments
- Won the best award as the best performer of the month all through the branches ( January, April , November- 2022 )
- Won the best award as the star performer of the month all through the branches ( Jun-2023 )
- Won the best award as excellence in performance quarterly month all through the branches ( Jan-2024 to Mar-2024 )
Timeline
Team Lead- Client Relation Team
Matrix Business Services India Private Limited
08.2021 - 12.2025
Bachelor of Commerce -
Bangalore University
Pre-University Education -
Karnataka Secondary Education Examination Board
Secondary School Leaving Certificate -
Karnataka Secondary Education Examination Board
DECLARATION
I sincerely verify the authenticity of all the information mentioned above.