Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
BusinessAnalyst

Anil Bonthu

Business Analyst
Hyderabad,TG

Summary

Dynamic Analyst with a proven track record at Sutherland Global, enhancing team collaboration and decision-making through expert data analysis and strategic planning. Skilled in MS Excel and documentation, I significantly improved process efficiency and project management. My ability to analyze real-time data and optimize workforce allocation stands out, driving substantial improvements in service level performance.

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Analyst

Sutherland Global
10.2024 - 12.2024
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Improved decision-making processes, providing senior management with detailed analysis and actionable insights.

Workforce Real Time Analyst

Foundever
01.2024 - 10.2024
  • Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
  • Managed real-time inbound call traffic across multiple contact center locations.
  • Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
  • Streamlined the daily functions for better efficiency, implementing new scheduling software for workforce optimization.
  • Enhanced scheduling accuracy by monitoring call volumes and adjusting staffing levels accordingly.
  • Balanced workload distribution among employees according to skill sets; leading to improved individual performance metrics.

Education

Master of Science - Data Science

University of Hertfodshire
London
04.2001 -

Bachelor - Electronic Engineering

Gokaraju Rangaraju Insitute of Engineering And Tec
Hyderabad, India
04.2001 -

Skills

MS Excel

Software

Qlik Sense

Work Availability

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Timeline

Analyst

Sutherland Global
10.2024 - 12.2024

Workforce Real Time Analyst

Foundever
01.2024 - 10.2024

Master of Science - Data Science

University of Hertfodshire
04.2001 -

Bachelor - Electronic Engineering

Gokaraju Rangaraju Insitute of Engineering And Tec
04.2001 -

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Anil BonthuBusiness Analyst