Am eager to join a progressive organization that provides opportunities for the advancement of knowledge and skills through innovative technologies. Aim to contribute to a team that is focused on the organization's growth and promotes job satisfaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Specialist
HCL Technologies LTD
1 2022 - 6 2024
Handling SCCM Client installations, uninstallations and troubleshooting issues on SCCM Client.
Patch management by using SCCM.
Software Distribution by SCCM.
Generation of Queries and Reports through SCCM.
Monitoring health of all SCCM servers.
Installing Distribution Points and managing them accordingly.
Setting Site Boundaries and modifying them according to distribution of package
Creating Collections and modifying them according to business requirement.
Security updates/Patch deployment through SCCM Server.
Have working knowledge on AAD Management.
Modern management of Windows 10 using Windows Autopilot.
Real time troubleshooting related to SCCM issues.
Provide 24/7 Support for production environment.
Senior Process Executive
Cognizant Technology Solutions India Private Ltd
11.2018 - 02.2021
I have worked on GIS MAPS.
I have Worked under various process under addressing and road sand.
I have been person in charge (POC) of team in absence of lead.
Been helping hand in producing ideas and development of process and in delivering quality and production of team.
Ability to work under extreme environment and handling pressure.
Maintained positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
Championed continuous improvement, driving process innovation, and adopting best practices across organization.
Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.
Conducted detailed data analyses for informed decision-making and proactive problem solving.
Optimized production quality by identifying bottlenecks and developing targeted solutions.
Process Executive
Flipkart India Private LTD.
10.2015 - 11.2016
Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
Investigated basic issues and escalated more complicated concerns.
Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Handling physical stock take and checking inward and outward of inventory.
identifying stock variance in inventory.
Maintaining 5s in inventory.
If volume of location is high, we perform GTLs to reduce conflicts in inventory.
Educating putters and pickers to ensure proper stacking and storing of goods in location.
Process Associate
Cybermate Infotek Ltd
08.2014 - 09.2015
Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Participated in regular team meetings, contributing valuable insights toward process enhancements.
Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Achieving sales targets on quarterly and annual basis
Education
B Tech - Computer Science
CRVITS Engineering College
Hyderabad, India
03.2010 - 06.2014
Board of Intermediate Education A.P. - M.P.C
Sri Chaitanya Junior College
Nellore, India
04.2008 - 03.2010
Board of Secondary Education A.P. - State Syllabus
A.P.S.W.R School
Guduru, India
04.2007 - 03.2008
Skills
MS Office
MS Excel
Digital Marketing(Email Marketing)
Multitasking
Share point
SC3 Service center ticketing tool
Certification
ITIL Foundation Certificate
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Languages
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Senior Process Executive
Cognizant Technology Solutions India Private Ltd
11.2018 - 02.2021
Process Executive
Flipkart India Private LTD.
10.2015 - 11.2016
Process Associate
Cybermate Infotek Ltd
08.2014 - 09.2015
B Tech - Computer Science
CRVITS Engineering College
03.2010 - 06.2014
Board of Intermediate Education A.P. - M.P.C
Sri Chaitanya Junior College
04.2008 - 03.2010
Board of Secondary Education A.P. - State Syllabus