Anil Dhar Dubey
Assistant Manager Operations
Ghaziabad
Summary
Experienced professional seeking a challenging career in a leading progressive organization. Adept at utilizing skills to contribute to organizational growth. Motivated to make a meaningful impact and drive success. Eager to take on greater responsibilities within the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
I Energizer IT Pvt Ltd
N
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Leader
Ienergizer IT Pvt Ltd
Noida
01.2021 - 11.2023
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Senior Associate
One97 Communication Pvt Ltd
Ghaziabad, U.P
12.2022 - 09.2023
- Dip Check on Updates
- Quality Session
- Calibration with Vendors
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Developed new sales opportunities through development and rollout of promotional plans
- Assigned tasks to lower-level personnel based on qualifications and skills set
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Identified customer needs and wants to enhance customer experiences
- Analyzed customer data to identify trends and anticipate customer needs
Team Leader
Ienergizer IT Pvt Ltd
Noida
10.2015 - 05.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism
Customer Care Representative
Tech Mahindra
Noida
10.2014 - 09.2015
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Responded to customer needs through competent customer service and prompt problem-solving
Education
Bachelor of Arts - Education
Delhi University
New DelhiSkills
MS Office
Complaint resolution
Client Service
Daily workflow improvement
Staff education and training
Safety processes and procedures
Certification
Singing Song, Conducted training and mentored team members to promote productivity and commitment to friendly service.
Skills
Intermediate, Upper intermediate, Upper intermediate, Advanced, Advanced, Advanced
Personal Information
- Spouse's Name: Abhilasha Dwivedi
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager
I Energizer IT Pvt Ltd
03.2023 - Current
Senior Associate
One97 Communication Pvt Ltd
12.2022 - 09.2023
Team Leader
Ienergizer IT Pvt Ltd
01.2021 - 11.2023
Team Leader
Ienergizer IT Pvt Ltd
10.2015 - 05.2020
Customer Care Representative
Tech Mahindra
10.2014 - 09.2015
Bachelor of Arts - Education
Delhi University