Anil Goswami

• Manage the ticketing service and portal, maintain
  the tickets and hardware and onboarding and offboarding, antivirus like Sophos deploy the MDM policy and manage the MDM portal Jamf Pro. also manage the assets allocation.
  
• Manage the Windows and Mac both the platforms troubleshooting and installation like macOS Catalina, windows 8, 10. manage the admin portal of ms office 365.
  

• Resolved Mac os related problems, improved operations and provided exceptional client support.
  
• Installing Mac OS X, Upgrade, Initial Configuration, Setup Assistant, OS X Recovery System – Recovery Utilities, Local OS X Recovery HD, External Installation Disk, Mac App Store, Automatic Software Updates, Manual installation, installation history, User Accounts, File Systems, Data Management, Applications and Processes, Network Configuration, Network Services, System Management, User accounts, User home folders, System security, Keychain management, File systems and storage, FileVault 2, Permissions and sharing, File system troubleshooting, Hidden items and shortcuts, System resources, Metadata and Spotlight, File archives, Time Machine, Application installation, Document management, Application management and troubleshooting.

• Configuring and Troubleshooting Microsoft Windows 98, Windows XP and Windows Vista, Mac OS X, Local User & Group, Files and Folder Permission. Hard Disk Partition, Formatting, Disk Management with FAT & NTFS, Raid Technology, Restoring and Backing Up Data, Bit-Locker, Optimizing System Performance, Configuring Internet Explorer, and Client Configuration, Configuring Parental Control.