Anil Kumar
NOC Engineer
New Delhi
Summary
Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
NOC Engineer
Indus Towers Ltd.
Gurgaon
01.2022 - Current
- Monitored and maintained network and software components according to established guidelines and best practices.
- Supported global network users with connectivity, VPN, and access issues.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Closed first-time tickets quickly and met resolution volume requirements.
- Keeping record of Preventive Measures followed at every site to minimize Network outages and its documentation.
- Established positive working relationships with users to quickly resolve problems
L1 Support Engineer
Indus Towers Ltd
Gurgaon
01.2019 - 01.2022
- Monitored systems in operation and quickly troubleshot errors
- Connected to computer of client using remote link to install programs and applications
- Patched software and installed new versions to eliminate security problems and protect data
- Upgraded operating systems and computer software to perform compatibility with programs
- Installed and maintained hardware and computer peripherals to store tangible components
- Implemented technical solutions to solve customer issues and increase satisfaction
- Monitored system performance to identify potential issues
- Removed malware, ransomware, and other threats from laptops and desktop systems
TOC Engineer
Indus Towers Ltd.
Noida
03.2018 - 01.2019
- Monitoring & Escalating of Critical Alarms like Site down, Fire & Smoke, High Room Temperature.
- Validating & Publishing of IUTR:-Indus Uptime Report & Beat Plan Tracker
- Responsible for Creating I-Hygiene & O-Hygiene Trouble Tickets.
- Keeping record of Preventive Measures followed at every site to minimize Network outages and its documentation.
Education
B-Tech - Information Technology
Rajkiya Engineering College, Atarra Banda 210201
Utter Pradesh, India 08.2010 - 08.2014
Skills
Application installations
Hardware and software installation
Debugging
Technical Analysis
Technical Support
Data recovery
Application support
Technical issues analysis
Desktop support
Staff education and training
Search Engine Optimization
Firewalls, VPNs and security products
TCP/IP protocol
Firewalls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
NOC Engineer
Indus Towers Ltd.
01.2022 - Current
L1 Support Engineer
Indus Towers Ltd
01.2019 - 01.2022
TOC Engineer
Indus Towers Ltd.
03.2018 - 01.2019
B-Tech - Information Technology
Rajkiya Engineering College, Atarra Banda 210201
08.2010 - 08.2014