Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Anil Kumar

Hyderabad

Summary

A highly motivated and results-driven professional with 5+ years of experience in sales, customer success, leadership, and process optimization within the tech, SaaS, and education sectors. Proven ability to manage cross-functional teams, drive B2B sales, and leverage data to improve customer experiences, reduce Customer Acquisition Costs (CAC), and boost revenue. Expertise in PnL management, student engagement, and streamlining operational processes. Strong track record in building strategic partnerships, improving CSAT/NPS, and achieving growth through customer referrals and optimized lead conversion. Skilled in SaaS sales, managing subscription models, and driving the success of SaaS-based products in B2B environments. Adept at utilizing data-driven strategies to align products with customer needs, enhance product adoption, and maintain long-term relationships.

Overview

6
6
years of professional experience

Work History

Senior Manager - Student Success

NxtWave
Hyderabad
05.2024 - 01.2025
  • Company Overview: NxtWave Institute of Advanced Technologies (NIAT) program
  • Led the Student Success team for the NxtWave Institute of Advanced Technologies (NIAT) program, managing operations and strategic initiatives to drive customer satisfaction and operational excellence
  • Increased CSAT to 4.75 and NPS from 43% to 90% through process improvements and customer success strategies
  • Spearheaded automation initiatives, increasing productivity by 33% and reducing resource consumption
  • Developed and executed student engagement activities that boosted course completion rates and improved retention
  • Generated revenue through referrals from existing customers, strengthening relationships and driving product adoption
  • Collaborated with the Development team to define feature requirements and enhance products for student needs
  • Managed PnL and CAC, optimizing resource allocation and improving cost-effectiveness
  • Coordinated with Compliance team to manage fraud and critical cases, ensuring swift resolution and minimizing risk
  • Led hiring, training, and Performance Improvement Plans (PIP) for team members, enhancing overall performance
  • NxtWave Institute of Advanced Technologies (NIAT) program

Associate Senior Manager - Sales

NxtWave
04.2023 - 04.2024
  • Company Overview: NxtWave Institute of Advanced Technologies (NIAT) program
  • Managed a team of 8 Sales Managers and 70+ team members, generating ₹50 Crores in annual revenue
  • Developed and executed sales strategies, improving lead conversion rates and optimizing sales cycles
  • Managed PnL and CAC for sales operations, improving cost efficiencies and revenue generation
  • Oversaw sales training, transitioning 35 BDAs into full-time roles with an emphasis on skill development and leadership
  • Led NIAT program sales efforts, offering high-ticket sales for Full Stack, AI/ML, and Data Science courses with a ticket size of ₹14 Lakhs
  • Coordinated the sales outreach, driving B2B partnerships and promoting the program to prospective students, while focusing on lead generation and product adoption
  • Delivered MIS reports on sales performance, providing key insights for strategic decision-making
  • Led hiring, training, and PIP efforts, ensuring team growth and improved performance
  • NxtWave Institute of Advanced Technologies (NIAT) program

Business Development Manager

NxtWave
05.2022 - 03.2023
  • Company Overview: NxtWave Institute of Advanced Technologies (NIAT) program
  • Generated ₹15 Crores in revenue by leading a team of 10 BDAs and implementing sales initiatives
  • Developed training programs for BDAs, promoting from within to encourage growth and retention
  • Collaborated with marketing to refine lead generation strategies and improve pipeline success
  • NxtWave Institute of Advanced Technologies (NIAT) program

Software Development Engineer I

iB Hubs
Kurnool
08.2020 - 04.2022
  • Developed data loading solutions for the Advanced Learning Portal using Django Admin Panel, improving system efficiency
  • Created a Python-based tool to generate question sets, improving content delivery and resource management
  • Actively involved in sales activities by taking product demos and maintaining a 20% conversion rate from generated leads

Software Development Intern

iB Hubs
Kurnool
06.2019 - 07.2020
  • Completed training in HTML, CSS, Python, SQL, and Django Framework, building foundational software development skills
  • Contributed to internal tool development to streamline product delivery processes

Education

Bachelor of Arts -

Gandhi Institute of Technology And Management
Vizag
06-2017

Skills

  • Leadership & Team Management
  • Customer Success
  • CSAT & NPS Management
  • B2B Sales & Partnership Development
  • SaaS Sales & Subscription Models
  • Sales Strategy & Lead Generation
  • Revenue Generation via Referrals
  • Process Optimization & Automation
  • PnL & CAC Management
  • Project Management & Execution
  • Data Analysis & Insights
  • Hiring, Training & Team Development
  • Cross-functional coordination
  • Performance Monitoring & KPI Management
  • Fraud & Critical Case Management
  • Advanced Excel Skills
  • CRM Tools & Sales Software

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2

Timeline

Senior Manager - Student Success

NxtWave
05.2024 - 01.2025

Associate Senior Manager - Sales

NxtWave
04.2023 - 04.2024

Business Development Manager

NxtWave
05.2022 - 03.2023

Software Development Engineer I

iB Hubs
08.2020 - 04.2022

Software Development Intern

iB Hubs
06.2019 - 07.2020

Bachelor of Arts -

Gandhi Institute of Technology And Management

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