MS Office
Manoj Kumar Singh M
Senior Manager – Business Operations | Growth Strategy | P&L Ownership | Process Excellence
Bangalore
Summary
Dynamic Senior Manager with 11+ years of experience driving business growth, operational excellence, and profitability. Skilled in strategic planning, pricing, partner management, and process optimization to enhance efficiency and scalability. Proven leader in cross-functional collaboration, AOP delivery, and stakeholder management, with a strong record of achieving sustainable, data-driven results.
Overview
5
5
Languages
12
12
years of professional experience
Education
B.com - Finance
National College Jayanagar, AUTONOMOS
Bangalore04-2014
Skills
P&L Ownership & Strategic Planning
Interests
SQL Snowflake Metabase Looker Studio
Webengage Apxor Moengage
Mixpanel
Timeline
Senior Manager
Porter (Smart Shift Logistic Private Limited)
09.2019 - Current
Sports Leader Coach (Department Manager)
Decathlon Sports India Private Limited
12.2015 - 09.2019
Business Analyst
Tata Consultancy Service
05.2014 - 07.2015
B.com - Finance
National College Jayanagar, AUTONOMOS
Work History
Senior Manager
Porter (Smart Shift Logistic Private Limited)
09.2019 - Current
- Owned pricing, allocation, control tower, and cost optimization for Tier-1 LCV operations, improving cost efficiency by 12% year over year.
- Led multi-city operations, achieving over 95% service adherence and over 98% partner availability consistently.
- Partnered with Product, Finance, and Strategy teams to boost partner satisfaction by 15% and reduce TAT by 20%.
- Delivered AOP targets and double-digit growth, maintaining P&L alignment, and cost discipline.
- Enhanced team efficiency by 25% through workflow automation and performance dashboards.
- Built training programs that improved first-time resolution by 30% and strengthened team ownership.
- Standardized SOPs and KPIs, reinforcing governance, compliance, and data accuracy across Tier-1 cities.
- Scaled partner acquisition and engagement, increasing the active base by 18%, and order fulfillment by 3.5 percentage points.
Sports Leader Coach (Department Manager)
Decathlon Sports India Private Limited
12.2015 - 09.2019
- Oversaw end-to-end store operations with full P&L accountability, consistently achieving sales, margin, and customer satisfaction goals.
- Drove sports partnerships across golf, cricket, badminton, and table tennis, enhancing brand visibility and community reach.
- Executed sales and performance strategies, improving store revenue and team productivity.
- Managed staff, scheduling, and inventory, ensuring operational efficiency, and stock accuracy.
- Led training initiatives to strengthen product knowledge and customer service standards.
- Organized 10+ annual brand events, boosting footfall, and customer loyalty.
Business Analyst
Tata Consultancy Service
05.2014 - 07.2015
- Led market research and competitive analysis across 10+ categories and 6 regions, uncovering over $5 million in new business opportunities.
- Delivered 50+ high-impact research reports with 100% data accuracy, and actionable insights for client decision-making.
- Partnered with over 20 global clients across the US, EMEA, and APAC, ensuring 95% on-time project delivery and strong stakeholder alignment.
- Built Excel dashboards and analytics models, cutting analysis time by 30%, and improving report clarity.
- Optimized research tools and workflows, reducing data errors by 20%, and improving delivery timelines by 25%.
- Drove data-backed recommendations that shaped GTM and product strategies for 8+ client portfolios, achieving 100% client satisfaction.
Accomplishments
- Best Manager Award for 2018
- Best Daily Manager award for store 2018
- Won the Outstanding Student Award and the Best Sportsmen Award for the year 2014.
- Achieving 100 percent quality and highest productivity