Summary
Overview
Work History
Education
Skills
Summary - Objective
Personal Information
Timeline
Generic

Anil Kumar B

Bangalore

Summary

Dynamic IT professional with extensive experience at Logixhealth Soulation Pvt Ltd, excelling in troubleshooting and maintaining client systems. Proven ability to enhance operational efficiency through effective hardware and software management. Skilled in Azure services and adept at fostering strong relationships with users, ensuring timely resolution of technical issues.

Overview

11
11
years of professional experience

Work History

Support Engineer

Logixhealth Soulation pvt ltd
10.2022 - Current
  • A support engineer, also known as a technical support engineer, provides technical support to customers and internal teams. Their role involves a variety of tasks, including. They will work closely with other IT professionals to resolve computer-related issues and ensure that all system are functioning properly.
  • Ensure the issues are promptly addressed, documents and resolved within SLA.
  • Experience of AD & Azure AD (User ID Creation/deletion, Creating OU, Group policy, MFA, conditional policies, password unlock/Reset Etc.)
  • Configuration & Troubleshooting Mails (Outlook 2010/2013/2016/2019 Microsoft O365).
  • Basic Networking knowledge of LAN/WAN (Installation & Configuration of router, Switches & WIFI Access point).
  • Perform of 365 license assignment and checking updating attribute via active directory.
  • Experience in supporting office 365 and end user migration. Providing Roles and license to users based on service request.
  • Knowledge of sharing folder, Drive & Printer, Scanner Configuration & troubleshooting the issue. Creating Active Directory Related Activities Creating/Deleting/Managing Users.
  • Handling IT Operations like (Coordinating with Vendors, Preparing Purchase Order for Procurement of IT Assets).
  • IT asset management/ plaining and allocation of machines of respective users.
  • Manage domain environment for two sites through remote support, Team viewer Skype.
  • Support for Maintenance, Configuration and troubleshooting of desktop/Laptop. Knowledge in Azure cloud services Including Azure Virtual Machines, Azure App Services, Azure Storage, Azure Networking Azure Monitor, Azure Migrate & Backup.
  • Hands on Azure Storage services like Blob and File, Knowledge on Azure Queues &Tables. Creating Snapshots Images for OS and data disk and Creating Images for IaaS workloads for frequent deployments.
  • Administration/Support of Citrix XenDesktop/XenApp Environments includes Delivery Controller, Storefront, Director & NetScaler and Supporting End User Support for any kind of related issues with Citrix.
  • Creating Golden Images for host pools and Proficient in deploying and maintaining host pools in AVD (Azure Virtual Desktop) to provide remote desktop and application access to End Users.
  • Troubleshoot issues related to Citrix infrastructure, virtual desktops, and applications.
  • Azure Active Directory Administration and Registering applications for Single Sign On (SSO) and Enabling Multi factor Authentication.
  • RBAC Role assignments (Contributor & Owner access) and Managing Identity access management (IAM), Sign On SSO), Azure AD Connect & Sync.
  • Azure Active Directory Administration and Registering applications for Single Sign On (SSO) and Enabling Multi factor Authentication.
  • (Installation/Configuration).
  • Troubleshooting of VPN related issue & Data Cards configure and troubleshooting.
  • Crimping, Punching, & LAN Troubleshooting.
  • Assembling the hardware up gradation troubleshooting.
  • To support Configure the Mail in mobile (Android & IPhone).
  • Knowledge of win Magic, Bit Locker and safe boot, Encryption.
  • VIP & escalation calls handling Skills.
  • Knowledge of setup video conference calls & preparing training room's setup. Vendor Coordination (ADP/warranty).
  • Individual site handling, multi-tasking, efficient problem solving, good communication skills & ensuring that work should be done on time.
  • Ability to work hard under pressure and be a good team player.
  • Taking user backup of drive and profile and store in the share drive.
  • Disk Management partition.

IT Engineer

Globiva Service pvt ltd
11.2021 - 10.2022
  • Install and configure Hardware, software, networking and computer systems.
  • Troubleshoot and resolve issues with software or hardware and basic networking issues.
  • Coordinate and manage system procurement and the corporate asset management lifecycle.
  • Work with users to resolve technology issues and fulfill requests.
  • Ensure central management of corporate assets to ensure configurations, patching, upgrades, backups and system maintenance occur as needed.
  • Act as a central point of contact for enterprise applications including corporate email.
  • Assist People Operations with onboarding and off-boarding support.
  • Own the implementation, administration, support and compliance to security policies for each toolset.
  • Develop and maintain documentation of operational processes.
  • Manage system health and operational lifecycle of technologies in use.
  • Join our collaborative Engineering, Product, and Design team and provide a valued voice as we scale our team and culture. Engaging in continuous learning to stay updated on product changes and industry best practices.

System Executive

Pousse Management Services Pvt Ltd
08.2019 - 09.2020
  • To Configure and setup computer and applications.
  • Experience with supporting sites through remote controlling, Willing to be relocated anywhere in a state of Karnataka.
  • Regularly provided efficient technical support over the phone, maintaining presentable phone demean or, Courteousness, and creativity.
  • To be assist for controlling software licence and auditing licence every one year (Server Licence, windows, Microsoft 365, Autodesk, Adobe, Firewall and more).
  • Esperance with supporting 365 products. Talk a bit on Email support , SharePoint and MS Teams.
  • Maintenance and support of pc, notebook and printers.
  • To order and replace computer parts as required by email.
  • To provide support, including procedural documentation and relevant reports.
  • To follow diagrams and written instrucation to repair a fault or set up a system.
  • To support the roll-out of new application and respond within agreed time limits to call-outs.
  • To work continuously on a task until completion ( or referral to third parties, if appropriates).
  • To rapidly establish a good working relationship with coustomer and other professionals,such a software developers.
  • To conduct electrical safety checks on computer equipment.
  • To respond within agreed time limits providing support, including procedural documentation and relevant reports.
  • To verify and endorse sub-contractors claims and prepare information to QS for progressive claim.
  • User administration like creations of users, locking and unlocking users accounts based on the request.
  • Good Knowledge on VPN also VDI installations.
  • Maintaining the SOP docs and new projects closure in time and documentations as in time.

Infrastructures Supporting Engineer

ASM Enterprise Solutions (ALTEN CALSOFT LABS GROUP)
12.2018 - 08.2019
  • To provide 1st and 2nd desktop support; answering support queries.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Respond to enquiries from staff and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • Administer Hardware maintenance for all desktop IT equipment.
  • Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.
  • Handle daily technical support activities on desktop support, data network and server management.
  • Grow clients and communicate to Account Manager by determining new opportunities.
  • Setup desktop computers and peripherals and test network connections.
  • Install and test desktop software applications and internet browsers.
  • Test computers to ensure proper functioning of computer systems.
  • Train end users on usage of computer hardware and software.
  • Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.
  • Oversee and update assigned support service requests.

IT Managed Service Desk Engineer

HCL Service Limited L2
01.2015 - 11.2017
  • Preventive maintenance of Computers, Peripherals.
  • Preventive maintenance of computers in client place.
  • Installation of new systems according to customer requirement.
  • Assembling and Disassembling of Desktop, laptop and Workstation.
  • Installation of operating system Windows 2000 / XP /Vista / 7 / 2003 Server / Linux.
  • Troubleshooting the Laptops and Desktop hardware related problems.
  • Provide technical assistance in identifying and resolving.
  • Management of Hardware and Software.
  • Attending calls at customer work place that has been reported.
  • Maintenance, Configuration, Backing-up data's.
  • Handling verity of Dell products, like laptop, Desktop and Work station models.

Education

Diploma - Electronic & Engineering

V.V Sangh Polyethnic
Bellary
01.2014

Skills

  • Maintenance of client systems
  • Troubleshooting of hardware
  • Replacement of Motherboard
  • Replacement of LAN card
  • Crimping network cables
  • Installing and configuring Windows XP servers
  • Regular updates
  • Antivirus updates
  • Installation of Printers
  • Installation of Scanners
  • Installation of Modems
  • Installation of Antivirus
  • Running Antivirus updates
  • Hardware & Networking
  • Linux
  • AWS

Summary - Objective

Seeking a suitable position in a dynamic organization which can utilize my skills, reliable and secure applications which will help the client gain significant business advantage over competitors and help my company to boost its business gains and strengthen its market position.

Personal Information

  • Father's Name: Mr. Basavaraj H
  • Date of Birth: 12/16/88
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Timeline

Support Engineer

Logixhealth Soulation pvt ltd
10.2022 - Current

IT Engineer

Globiva Service pvt ltd
11.2021 - 10.2022

System Executive

Pousse Management Services Pvt Ltd
08.2019 - 09.2020

Infrastructures Supporting Engineer

ASM Enterprise Solutions (ALTEN CALSOFT LABS GROUP)
12.2018 - 08.2019

IT Managed Service Desk Engineer

HCL Service Limited L2
01.2015 - 11.2017

Diploma - Electronic & Engineering

V.V Sangh Polyethnic

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Anil Kumar B